Associate - Customer Success

2 days ago

Andheri Mumbai Maharashtra, India Apertum Online Full time

Job description

**Responsibilities**:

- To handle customer queries via Web Chat and E-mail
- To educate customers on clients products and processes Responsibilities:

- Handling customer queries on Web Chat, E-mails, and social media
- Educate current and potential customers with product and service information.
- Maintain accurate customer records.
- Identify and escalate priority issues to the Team Leader and Ops Team
- Actively participate in team meetings.
- Handle all queries in a polite, professional manner.
- Probe and troubleshoot customer queries and provide a suitable and satisfactory solution.
- Educate customers on services and processes.
- Escalate any issues to the Team Leader
- Achieve agreed KPIs and Objectives
- Adhere strictly to shift schedules.
- Adhere to laid down internal policies, procedures, and processes.
- Work collaboratively with the team

**Requirements**:

- A bachelors degree from any stream if a Fresher
- Minimum HSC with a minimum of 1 year of relevant experience
- Fluent in written and spoken English.
- Good typing skill
- Passionate about customer care
- Able to work well under pressure and under minimum supervision.
- A fast learner who can work with set targets.
- Must be time flexible and able to work in a rotational shift system including public holidays and weekends

**Additional information**
- IT Asset provided
- 5 Days working
- Paid leaves of 21 days (excluding 12 public holidays)
- Health and Life Insurance
- Annual Bonus
- Night Shift Allowance
- Overtime Payment
- Referral Hire Bonus
- Team Outings
- Education allowance (Training courses, Udemy, Coursera, etc.)

**Salary**: ₹230,000.00 - ₹460,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Shift allowance
- Yearly bonus

Application Question(s):

- Notice Period
- Current CTC
- Expected CTC

Ability to Commute:

- Andheri, Mumbai, Maharashtra (required)

Work Location: In person

**Speak with the employer**
+91 8097900923

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