Front Office Supervisor

3 days ago


Kochi Kerala, India Forte Kochi Full time

**Guest Reception**: Warmly greet and welcome all guests upon arrival.
- **Check-In and Check-Out**: Efficiently handle guest check-in and check-out processes, ensuring accurate billing and record-keeping.
- **Reservation Management**: Manage guest reservations, both online and in-person, ensuring room availability and accurate bookings.
- **Guest Assistance**: Address guest inquiries, requests, and complaints promptly, ensuring a high level of guest satisfaction.
- **Telephone Handling**: Answer and direct phone calls, taking messages or forwarding calls as necessary.
- **Concierge Services**: Provide information about local attractions, restaurants, and transportation services, and assist with bookings.
- **Room Assignments**: Allocate rooms to guests based on preferences, availability, and special requests.
- **Billing and Payments**: Process payments, handle cash, and ensure that billing is accurate and transparent.
- **Guest Records Maintenance**: Maintain accurate records of guest details, preferences, and special requests in the hotel’s management system.
- **Coordination with Housekeeping**: Communicate with the housekeeping team to ensure rooms are cleaned and ready for guests.
- **Handling VIP Guests**: Provide personalized service to VIP guests, ensuring their needs are met.
- **Security and Safety**: Monitor guest access, ensuring safety protocols are followed and reporting any suspicious activity.
- **Handling Special Requests**: Accommodate special requests such as arranging room service, wake-up calls, or transportation.
- **Upselling Services**: Promote hotel services, such as spa treatments or restaurant reservations, to enhance guest experience.
- **Lost and Found**: Manage lost and found items, ensuring they are logged and returned to guests promptly.
- **Emergency Procedures**: Be knowledgeable about the hotel's emergency procedures and be prepared to assist in case of an emergency.
- **Team Collaboration**: Work closely with other departments (housekeeping, maintenance, food and beverage) to ensure seamless service.
- **Daily Reports**: Prepare and submit daily front office reports, including occupancy rates and guest feedback.
- **Technology Use**: Use hotel management software proficiently to manage bookings, guest records, and payments.
- **Professional Appearance**: Maintain a polished and professional appearance, setting the standard for guest-facing staff.

**Job Types**: Full-time, Permanent

Pay: ₹21,000.00 - ₹23,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

Supplemental Pay:

- Yearly bonus

Work Location: In person



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