Front Office Supervisor

15 hours ago

Kochi, India Fragrant Nature Hotel Fort Kochi, Kerala Full time

1. Ensure Outstanding customer care at all times.

2. Maintains a friendly, cheerful, and courteous demeanour at all times.

3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.

4. Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.

5. Uses suggestive selling techniques to sell room nights, and increase occupancy and revenue.

6. Supervise daily shift process ensuring all team members adhere to standard operating procedures.

7. Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.

8. Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

9. Adhere to company credit limit/floor limit policies.

10. Allocate rooms to expected arrivals after checking the guest’s preferences and special requests.

11. Build strong relationships and liaise with all other departments especially housekeeping, reservations, etc.

12. Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb), and paging for in-house guests.

13. Cross Check all billing instructions are correctly updated

14. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

15. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.

16. Performs other duties as assigned, requested, or deemed necessary by management.

17. Ensure the Front office log book and the hotel log book are always updated and actioned upon.

18. Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD.

19. Participate in hotel committees and task force assignments.

20. Assist all departments in servicing the guests during high volume periods.

21. Takes responsibility in the absence of the Duty Manager / Front office manager

22. As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.

**Job Types**: Full-time, Permanent

**Salary**: ₹21,000.00 - ₹25,000.00 per month

**Benefits**:

- Commuter assistance
- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off

Schedule:

- Rotational shift

Supplemental pay types:

- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**

+91 9446899122

  • Front Office Office Supervisor

    6 days ago

    Kochi, India Affable Management Services Full time

    **Front Office Office Supervisor (Male), 4 star Hotel, Kochi** Salary - Rs. 22,000/- to Rs 25,000/- plus free food and accommodation Qualification: degree or diploma in hotel management. Job Location: Kochi Industry: 4 Star Hotel **Salary**: ₹22,000.00 - ₹25,000.00 per month Schedule: - Day shift **Education**: - Diploma...

  • Front Office Supervisor

    15 hours ago

    Kochi, Kerala, India Hotel Luminara Full time

    We are looking for a friendly, professional, and customer-oriented front office manager to join our team. As the front office manager, you will make sure that customers and visitors feel welcome and are well looked after. Your role will include overseeing employee schedules, front office staff training, and perform the basic reconciling of receipts. Pay:...

  • Front Office Supervisor

    1 week ago

    Kadavanthara, Kochi, Kerala, India Niko Hotels Full time

    **Key Responsibilities**: - Supervise and support front desk staff during shifts. - Ensure smooth and efficient check-in and check-out processes. - Handle guest complaints and resolve service issues promptly and professionally. - Monitor room availability and ensure accurate reservations and billing. - Coordinate with housekeeping and other departments for...

  • Front Office Supervisor

    2 weeks ago

    Kochi, Kerala, India Sidra Pristine Hotel & Portico Halls Full time

    **Responsibilities**: - Supervise front desk staff and ensure that they provide excellent customer service - Respond to guests' inquiries and requests in a timely and professional manner - Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests - Manage reservations and room availability - Ensure accuracy of billing...

  • FRONT OFFICE CUM CUSTOMER SERVICE-FEMALE-JOB CODE-AF251025-EDAPPALLY-ERNAKULAM

    5 days ago

    Kochi, India RETAIL GROUP CORPORATE OFFICE Full time

    JOB TITLE FRONT OFFICE CUM CUSTOMER SERVICE-FEMALE-JOB CODE-AF -EDAPPALLY-ERNAKULAM GENDER FEMALE EXPERIENCE REQUIRED MIN 1YR EXP SALARY NEGOTIABLE QUALIFICATION DEGREE

  • FRONT OFFICE CUM CUSTOMER SERVICE-FEMALE-JOB CODE-AF251025-EDAPPALLY-ERNAKULAM

    2 days ago

    Kochi, India RETAIL GROUP CORPORATE OFFICE Full time

    JOB TITLE FRONT OFFICE CUM CUSTOMER SERVICE-FEMALE-JOB CODE-AF251025-EDAPPALLY-ERNAKULAM GENDER FEMALE EXPERIENCE REQUIRED MIN 1YR EXP SALARY NEGOTIABLE QUALIFICATION DEGREE

  • Front Office Supervisor

    2 weeks ago

    Kadavanthara, Kochi, Kerala, India Niko Hotels Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Key Responsibilities:Supervise and support front desk staff during shifts.Ensure smooth and efficient check-in and check-out processes.Handle guest complaints and resolve service issues promptly and professionally.Monitor room availability and ensure accurate reservations and billing.Coordinate with housekeeping and other departments for room status...

  • Front Office Assistant

    2 days ago

    Kochi, India Affable Management Services Full time

    **Front office Executive, 1+yr exp, Kochi** We are looking for a dedicated and energetic Front office Executive. Understanding of the education industry interact with students and assist them with admissions ability to achieve the given monthly targets keep records and manage admission related Job Title: Front office Executive Job Location:...

  • Front Office Assistant

    2 weeks ago

    Kochi, India Metro Mind Hospital Full time

    **A front office assistant is a person who performs administrative tasks in an office environment**.**Some of the responsibilities of a front office assistant are**, - Scheduling and confirming appointments - Directing incoming calls and welcoming visitors - Handling basic inquiries - Providing administrative support to executives such as making travel...

  • Front Office and Telecaller

    1 week ago

    Kochi, India Armstrong Safety Lockers Full time

    Position: Front Office and Telecaller Gender Preference: Women **Responsibilities**: Handle front office duties with professionalism and efficiency. Manage incoming calls and provide excellent telephonic assistance. Greet and assist visitors, ensuring a welcoming environment. Maintain organized records of calls, appointments, and...