Front Office Supervisor

3 days ago


Kadavanthara Kochi Kerala, India Niko Hotels Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Key Responsibilities:

  • Supervise and support front desk staff during shifts.
  • Ensure smooth and efficient check-in and check-out processes.
  • Handle guest complaints and resolve service issues promptly and professionally.
  • Monitor room availability and ensure accurate reservations and billing.
  • Coordinate with housekeeping and other departments for room status updates.
  • Train and mentor new front office staff in procedures, systems, and customer service.
  • Conduct shift briefings and ensure staff are aware of VIPs, special requests, and promotions.
  • Maintain accurate cash handling, billing, and daily audit procedures.
  • Ensure adherence to hotel policies, procedures, and brand standards.
  • Assist in scheduling, shift planning, and performance evaluation.

Job Types: Full-time, Permanent

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Flexible schedule
  • Food provided
  • Internet reimbursement
  • Paid sick time
  • Paid time off

Language:

  • Hindi (Preferred)
  • English (Required)

Work Location: In person



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