Contact Center Associate

2 weeks ago

India DeliverHealth Solutions Full time

**JOB OVERVIEW**:
At DeliverHealth, we simplify telling your patient’s story. We are looking for bold, innovative people who appreciate the opportunity to work together and simplify the complexities of the work lives of our customers.

If you are ready for a role that energizes you, then we should get to know each other. DeliverHealth’s culture is built on authenticity - we encourage trust and we value smart mistakes. Here, you can expect an open and honest work environment that fosters career growth.

DeliverHealth is looking for polite Contact Center Associates to join our team.

**AGENT PROFILE (CCA)**
- Customer focus in all interactions. Polite, courteous, professional while efficiently resolving customer issues/requests for support.
- Basic typing skills (QWERTY keyboards) with the ability to type 40 words per minute to enhance chat response and handle time efficiencies data entry productivity.
- Attention to detail and compliance with all published processes.
- Willingness to continue to learn and keep knowledge up to date as dynamic business needs require weekly process changes and/or product/plan/promotion rollouts.
- Emphasis on quality and strive towards zero defects within target productivity goals. Knowledge of program KPIs and targets.
- Strict compliance with legal, fraud prevention, No Tolerance, Operations Compliance Policy, and Customer Proprietary Network Information (CPNI) guidelines to assure the confidentiality of proprietary information and the protection of its customer base.
- High school graduate

**ALL STAFF (MINIMUM REQUIREMENTS)**
- Be at least 18 years of age.
- Be a high school graduate or have received equivalent degree from qualified institutions; and possess strong written or verbal communication skills, including a clear and intelligible speaking voice for Customer Calls.
- Have familiarity with Supplier's computer systems to the extent required to be proficient in their assignment.
- Have a clear understanding of the required data, policies, procedures and/or products to be discussed with Customers.
- Ample flexibility to adjust to any script or modify procedural alterations as may be allowed and good general customer service and sales skills.

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