Transform Your Career as a Cloud Contact Center Expert
2 weeks ago
Cloud Contact Center ConsultantWe are seeking a seasoned professional to lead the transformation of our clients' contact centers into cloud-based platforms using Amazon Connect.The ideal candidate will have hands-on experience with Amazon Connect and a strong background in CTI consulting, with a proven track record of delivering successful projects.Key Responsibilities:Lead the setup and configuration of Amazon Connect environmentsCollaborate with business teams to gather requirements and translate them into technical designsDevelop backend integrations using AWS Lambda and REST APIsIntegrate Amazon Connect with CRM and support systemsSupport user testing, deployment, and documentationTroubleshoot issues and improve existing contact flowsRequired Skills and QualificationsA minimum of 7 years of total experience in contact center / CTI spaceAt least 3 years of hands-on experience with Amazon ConnectProven experience working in a consulting role for CTI transformation projectsStrong knowledge of Amazon Connect features: contact flows, routing, queues, agent setupExperience integrating Amazon Connect with CRMs like Salesforce or ZendeskGood understanding of AWS services: Lambda, DynamoDB, S3, CloudWatchBasic scripting with Node.js or PythonExperience in building or enhancing IVRs using Amazon LexBenefitsThis is an excellent opportunity to work with a leading technology company and contribute to the development of innovative cloud contact center solutions.You will be part of a dynamic team that values collaboration, creativity, and customer satisfaction.Your contributions will be recognized and rewarded through a competitive compensation package and opportunities for growth and development.
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Cloud Contact Center Expert
1 week ago
india beBeeTransformation Full timeJob Title: Cloud Contact Center Transformation SpecialistAbout the Role:We are seeking a highly skilled professional to lead cloud contact center transformations for fintech clients.Key Responsibilities:Set up and configure Amazon Connect environments to meet business requirements.Work closely with business teams to gather technical specifications and...
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india beBeeTransformation Full timeCloud Contact Center Transformation ProfessionalThis role involves leading the setup and configuration of cloud contact center environments, working with business teams to gather requirements, building backend integrations using AWS Lambda and REST APIs, and integrating cloud contact centers with customer relationship management (CRM) and support systems.7+...
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Cloud Contact Center Transformation Lead
2 weeks ago
india beBeeTransformation Full timeCloud Contact Center Transformation LeaderWe are seeking an experienced professional to lead cloud contact center transformations for fintech clients.The ideal candidate will have strong hands-on experience with Amazon Connect, a solid background in CTI consulting, and expertise in working with technical teams and business stakeholders.7+ years of total...
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Hyderabad, Telangana, India, Telangana Tata Consultancy Services Full timeJob Title: Genesys cloud implementation expert - Cloud Contact CenterLocation: PAN IndiaExperience: 8 to 12 YearsJob Description:Experience & Skill Requirements: - 12 + years of experience in Contact Center technology - End-to-end solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect / Five9) -...
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Contact Center Expert
1 week ago
Gurugram, India Orange Business Full timeJob Description About Us Join us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter...
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Contact Center Expert
2 weeks ago
India Orange Business Full time**About the role**: To Involve in Design, build, run (L3 support) & engineering activities for Cisco contact center and ecosystem portfolio **Design & **BUILT**: Ensure technical lead for the Design, deployment and operational support of Cisco Contact Center Solutions: Produce HIGH & Low Level Design documents Coordinate Customer Acceptance...
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Contact Center Consultant
3 weeks ago
India Teamware Solutions Full timeJob Description Position Description: The Contact Center Solutions Engineer, specializing in Call Recording, Speech Analytics, and Dialer Technologies, will be instrumental in the planning, implementation, and ongoing support of our enterprise contact center solutions. This role will focus specifically on the Nice CXone Contact Center as a Service (CCaaS)...
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Pune, Maharashtra, India, Maharashtra Tata Consultancy Services Full timeJob Title: Nice CX one implementation expert-Cloud Contact Center ArchitectLocation: PAN IndiaExperience: 8 to 12 YearsJob Description:Experience & Skill Requirements: - 12 + years of experience in Contact Center technology - End-to-end solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect /...
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Digital Transformation Expert
2 weeks ago
india beBeeTransformation Full timeDigital Transformation ExpertiseThis career opportunity allows you to shape impactful projects with measurable effects across the organisation.As a Digital Transformation Expert, you will contribute to end-to-end transformation initiatives from discovery and planning to production, driving measurable business outcomes and adoption across the organisation.The...
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PM - Channels Contact Center Automation
2 weeks ago
India Capco Full time ₹ 10,00,000 - ₹ 25,00,000 per yearJob Title: PM- Digital Transformations About Us"Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients...
