TCS Hiring for Nice CX one implementation expert-Cloud Contact Center Architect
2 weeks ago
Job Title: Nice CX one implementation expert-Cloud Contact Center ArchitectLocation: PAN IndiaExperience: 8 to 12 YearsJob Description:Experience & Skill Requirements: - 12 + years of experience in Contact Center technology - End-to-end solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect / Five9) - Must have experience in AI, Gen AI and Agentic AI solutions (offered by any hyperscalers or 3rd party conversational AI providers) - Must have worked on AI, Gen AI and Agentic AI capabilities Contact Center's offer for Prediction, self-service, augmentation and enhance operational excellence - Must have experience in desinging end-to-end AI enabled Contact Center solution for a large enterprise customer (B2C) - Cloud Contact Center Architect certifications are preferredResponsibilities: - Responsible for Cloud Contact Center solution design (Genesys Cloud CX / NICE CXone / Amazon Connect / Five9) - Responsible for infusing AI into the Contact Center solutions - Layout approach for integrating Cloud Contact Center platforms with Enterprise Business Applications - Conduct solution reviews to identify gaps and propose tangible recommendations - Ability to ensure the solution is in compliance with customer's security standards - Ability to callout risks (if any) at the early stage of the project - Mentor / guide implementation teamKind Regards,Priyankha M
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Contact Center Operations
7 days ago
Pune, Maharashtra, India NICE Full time US$ 2,00,000 - US$ 7,00,000 per yearAt NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about?Concierge will strive to deliver...
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Sales Development Representative, CX
5 days ago
Pune, Maharashtra, India NICE Full timeSo, what's the role all about?TheSales Development Representative is the very first contact that customers and partners have at NICE. You will have the opportunity to interact with lots of different people and businesses, and you will have the opportunity to create an incredible first impression for Nice's customer over the phone, on chat on our website and...
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Sales Development Representative, CX
7 days ago
Pune, Maharashtra, India NICE Full time ₹ 12,00,000 - ₹ 36,00,000 per yearAt NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about?The Sales Development Representative...
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Contact Center Operations
2 weeks ago
Pune, Maharashtra, India NiCE Full time ₹ 2,50,000 - ₹ 7,50,000 per yearAt NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about?Concierge will strive to deliver...
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Contact Center Operations
2 weeks ago
Pune, Maharashtra, India NICE Full time ₹ 2,00,000 - ₹ 4,00,000 per yearAt NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about?Concierge will strive to deliver...
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Support Engineer, CX
5 days ago
Pune, Maharashtra, India NICE Full timeSo, what's the role all about?We are seeking a Technical Support Engineer with a strong understanding of cloud applications and exceptional troubleshooting skills. The ideal candidate will have experience working with Application Support, Inspect network activity via browsers, and understanding of digital CRM/telephony platforms, along with DB function. You...
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Senior Cloud Operations Engineer, CX
2 weeks ago
Pune, Maharashtra, India NICE Full time ₹ 17,50,000 - ₹ 25,00,000 per yearAt NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about? The purpose of this position is to...
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Sales Development Representative, CX
5 days ago
Pune, Maharashtra, India NICE Actimize Full timeAt NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about?The Sales Development Representative is...
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Specialist Software Engineer
7 days ago
Pune, Maharashtra, India NICE Full time ₹ 1,20,000 - ₹ 6,00,000 per yearAt NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about?We are seeking a skilled and...
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Support Engineer, CX
7 days ago
Pune, Maharashtra, India NICE Actimize Full time ₹ 15,00,000 - ₹ 30,00,000 per yearAt NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about?We are seeking a Technical Support...
