Geo Contact Center Associate

How would you like to team up with colleagues from the Americas, Europe, and Asia? We have a ‘work in any way model’ which encourages you to break free from the norm. Choose your own style of delivering results by becoming a Guardian at Safeguard Global.

The role in a nutshell:
As a GEO HR Services Customer Care Associate you will be the first point of contact for any of our customers, who have questions or issues to address, providing consultative support to an assigned client base. Combining a passion for service and discovering innovative solutions, you will help customers get the most value from our products.

This role includes interaction with customers on behalf of our company, answering both general and specific customer questions, along with processing orders, preparing correspondences and fulfilling customers inquiries to ensure their satisfaction.

How you will make a difference:

- Follow up with clients to ensure their operations issues are resolved
- Escalate client queries as appropriate
- Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible
- Resolving client challenges, managing database records, drafting status reports on client service issues
- Liaising with colleagues or managers to find the best solutions to client queries
- Data entry and research as required to troubleshoot client challenges
- Build sustainable relationships and trust with client accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle client complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies

What will give you an advantage:

- The job holder should ideally be holding Bachelor’s degree.
- Minimum of 1 year of experience in a customer service or client facing role.
- It will be a good plus if you have HR administration/ coordination or implementation experience.
- You must be a self-direct individual with initiative and very proficient in problem solving.
- Also you need to be strong verbal and written fluency in English and geographical cultural knowledge
- International exposure to the work assignment
- Last but not least you need to be proficient using Microsoft Office Suite and be very attentive to details.
- Remember we are continuously growing so you need to have the ability to work in a fast paced and often changing environment

Who we are and what we do:
Safeguard Global is an international company with multiple offices across the globe. We enable over a thousand organizations to hire, onboard, manage and pay employees in over 165 countries. It's all about the people. We hire the best talent from across the globe, allowing you to learn about new cultures and interact with many different people worldwide.

Global Benefits
- Autonomy & Flexibility (Work in Any Way): Be supported with as much flexibility as possible.
- Bonding Leave: Enjoy paid leave to bond with your new family member.
- 2 Charitable Days: Contribute to causes you believe in.
- Reward & Recognition Program: Be rewarded for your success and championing our values.
- Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.

Why become a Guardian:

- International Environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.
- Our Culture: We emphasize the human factor in everything we do. We’re proud of our nurturing culture. A culture where your ideas will always find their way to our leaders, and your contribution recognized.
- Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.

Next Steps:
LI-PK1

LI-remote

At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.