
Customer Service Representative
1 week ago
Process**:Inbound & Outbound (Work From Home & Work from Office Both) - Multiple Opportunity as per skillset**
**Broad Responsibilities/ Major Deliverables**:
- Listening to and understanding the customer’s requirements.
- Provide product Sales / service details & benefits to customers.
- Capture correct information wherever required.
- Asking the correct questions - probing and prompting the customer wherever required.
- Timely and accurate capturing all the information given by/to the customer.
- Staying current with knowledge of products/ processes & services offered by the client. Ensure full adherence to all the quality parameters. Cooperate with other Team members, SMEs and Team Leaders. Ensure 100% adherence to schedule.
- Escalating the call to the team leader / manager, wherever desirable
- Handle escalations and irate customer in proper manner
**Experience:* Fresher & Exp. Both are well come.**
**for Exp. (**Minimum 6 months exp or above. *)
In any industry preferably Call Center
**Age**: 18 years onwards
**Aptitude**:Process orientation, Systems Knowledge.
**Typing speed**: 18 WPM /88 % Accuracy
**Key Competencies**:Good communication skill, have pleasing telephone etiquettes, Customer focus, and willingness to learn
Any Two Languages Must:
- Bengali/English/Hindi/Oriya/Assamese/Telugu/Punjabi
Educational Qualification Require:
- HS & Above
**Walk In interview with Spot offer letter & joining -**
**Reference:
- Bikash - Indeed**
**Ref Code:
- 1234567**
**Office location-**Conneqt Business Solutions has now changed its name to digitide Solutions, while maintaining the same location as mentioned below.
**TECHNOPOLIS BUILDING, 10th floor.**
**Street Number 1, BP Block, Sector V, Bidhannagar, Kolkata, West Bengal, Kolkata 700091.**
**Landmark: Technopolis Bus Stop, Behind - Martin Burn Business Park Building**
**Opposite - Azad Hind Dhaba.**
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹168,000.00 - ₹228,000.00 per year
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift
Supplemental Pay:
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (required)
**Location**:
- Kolkata, West Bengal (required)
Work Location: In person
Application Deadline: 10/04/2022
Expected Start Date: 24/04/2025
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