Mc- L3- Service Support

2 days ago

Akurdi Pune Maharashtra, India Bajaj Auto Full time

**Experience**: 4 - 10 Years

**Location**: AkurdiMaharashtra

**Nature of Job**: After-Sales

**Job role**: Product & Field Support

**INTERACTION WITH STAKEHOLDERS**

***

**Internal**

**External**

**Direct**
- Service -field team- Dealers and workshop staff- Plant QA /CQA- Warranty Dept.**KEY COMPETENCIES**

**Technical/**
- 1. Knowledge of automobile Preferably 2 Wheeler technology & terminology.**Functional**
- 2. Sound knowledge of electronics and electricals and working with scanning tools.- 3. Ability to handle product technical issues.- 4. Service process knowledge.- 5. Data Analytical Skill**Behavioural**
- 1. Continuously Raise the Bar- 2. Ensure results with speed and perfection- 3. Strong communication skills- 4. Enthusiasm for learning- 5. Cross functional interaction is expected**IT skills**
- Proficiency in Excel and Power point**KEY RESPONSIBILITIES**

**A. Product quality improvement**:

- Early failure tracking- PDI Report Calibration at Plant- Establish issues with concerned agencies (CQA/Plant) and arrange for validated failed Parts- Monthly product performance report- Product information technical alerts- Product Field fix adherence & tracking- Tracking failures post countermeasure action.- Field Visit for product Issue capturing & proving - CFT**B. Warranty**:

- Warranty rejection reduction & Skew analysis.- High Skew dealer - warranty Audit.- Dealers staff training on warranty process & discipline.**C. Repair Quality improvement at workshops**:

- Part replacement skew analysis- Replacement / skew part study.

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