L3 Service, Ebu, Wa

3 days ago

Akurdi Pune Maharashtra, India Bajaj Auto Full time

**Experience**: 5 - 10 Years

**Location**: AkurdiMaharashtra

**Nature of Job**: After-Sales

**Job role**: Product & Field Support

**Plant / Location**

**Pune**
- Travel to Africa
- **BU/Funct/ Department**

**Service-**
- Export Business Unit**Level / Grade**

**L3**

**Designation**

**Asst Mgr/Manager**

**1**

**Job Title**

**Service Manager**

**2**

**Reporting to**

**Divisional Manager**

**Reportees**

**Nil**

**3**

**Salary Range**

**4**

**Educational Qualification**

**Minimum Graduate Engineer (Mechanical/Automobile)**

**5**

**Age**

**Minimum:
**Maximum**:
***

**6**

**Experience**

**Minimum: 6**

**Maximum: 10**

**Preferred Industry Background**:
**Automobile 2W, 3W, CV, 4W,**

**7**

**Job Roles and Responsibilities**

**Country Manager for Service**:
**Service systems & Process management***:

- Deploy BAL standard systems/processes & capture Service data of country
Analyze Service data and derive gaps and actionables

**Develop service plans in discussion with Distributor & guide/monitor their execution**
- Guide Distributor on management of his Service Organization and reporting systems

**Product management***:

- Capture feedback from Stakeholders on Product & Service
Analyze product concerns and conduct detailed study on the top concerns
Record and report product concerns to BAL technical team for product improvement
- **Conduct detailed benchmarking of competition products & ongoing improvements**

**Service Channel management**:

**Plan/guide Distributor on Service Channel development**
- Deploy Service SOPs & infrastructure of channel partners as per Guidelines
Ensure SKD & CKD assembly at Distributor and Channel as per standards

**Business development***:

- Conceptualize & implement/ organize service promotional campaigns,
Develop & deploy Service Systems & processes

**Warranty management***:
**Spare parts management**: Guide/monitor Spare parts distribution, stock & ordering.

**Capability development***: Build capability of Distributor team & conduct periodic training to enhance their capability and of the Channel as required**

**Key deliverables**:

- Network Expansion/ Development - Service & Spares
Benchmarking and Failure reports
Trainings
Achieve targets on initiatives as per plan
CSI%
% Complaint closure within timeline

**8**

**Competency Requirements**

**Technical/ Functional**:
Good Technical skills : Ability to analyse product related technical issues
Understanding of Service management & development**Behavioral**:

- Analytical Skills.
- Communication Skills.
- Influencing Skills.
- Leadership Skills.
- Maturity to
- deal with Senior Management of multiple Distributors and drive them to execute initiatives
- conduct detailed technical investigations and technically present to Bajaj Product Support/R&D team members on design improvements as per country need

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