
Customer Support-
4 days ago
**JOB DESCRIPTION**
**Roles**:
- Customer Support
- Customer Success Manager
(HCM/HRMS Implementation/HR Consulting experience preferred)
**Experience**:
- (3-6 years)
- (10-12 years)
**CTC**: Best In Industry
**Location**: Delhi-NCR/Pune/Bangalore/Mumbai
We are looking for a techno-functional consulting champion who becomes the trusted advisor to clients and drives adoption of ZingHR-HRMS to ensure customer success.
**Key Responsibilities**:
- Act as a techno-functional consultant and provide recommendations on process
- Configure and manage client’s instance on ZingHR Assist and Train clients to do it on their own
- Devise engagement plans that consider customer business goals and map product capabilities to achieve these
goals
- Drive product adoption, increasing overall retention and achieve process success for customers
- Support clients during critical HR events like Appraisal, Increments etc.
- Support clients to resolve queries or bugs, as and when required
- Gather feedback on product experience during the entire customer lifecycle via targeted surveys
- Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities
- Share best practices with clients on how to achieve product success with ZingHR
- Identify risks proactively, mitigate and escalate as deemed appropriate
**Requirements**:
- MBA/PGDM (preferably in HR) or relevant work experience after BE/B.Tech
- 2+ years of experience in HR transformation & change management/HCM implementation and customer management roles / HR consulting roles
- Understanding of Technology systems. HRMS system implementation and understanding would be preferred
- Good in MS Excel, Word and Powerpoint
- Key behavioural traits: Agility, Analytical, Persistence and Ability to stretch
**Job Category**:Customer Experience**Job Type**:Full Time**Job Location**:Mumbai
-
Customer Support
4 days ago
Mumbai, Maharashtra, India The Designer's Class Full time**Job Title**: Customer Support Executive **Location**: Matunga, Mumbai **Experience Required**: 2 to 4 years **Gender Preference**: Female **Salary Range**: ₹30,000 - ₹40,000 per month **Employment Type**: Full-Time **Key Responsibilities**: - Resolve customer complaints and queries efficiently and professionally. - Maintain accurate records of...
-
Customer Service Associate malayalam Process
2 hours ago
Nagpur, Maharashtra, India Citius Customer Services Full time**Customer Service Associate_Lingual Process - Malayalam Language** **Job Details & Requirements** Designation: Customer Service Associate Process Type - Voice Experience - fresher to 3 months experience Qualification - hsc or any graduate **Salary**: ₹12,000k - ₹16,000k gross **Requirements**: Should know and be able to speak lingual Malayalam...
-
Customer Support
4 days ago
Mumbai, Maharashtra, India Toothsi Full timeHandle about 80-100 calls of customers on-boarded by sales team (Smile correction/ Smile straightening) The initial call will be primarily to book delivery followed by issue resolution and query Handling on successive calls Ensure query resolution within 24hrs and ensuring customer satisfaction by achieving delivery and service quality norms Handle dental...
-
Customer Support
4 days ago
Mumbai, Maharashtra, India Toothsi Full timeHandle about 80-100 calls of customers on-boarded by sales team (Smile correction/ Smile straightening) The initial call will be primarily to book delivery followed by issue resolution and query Handling on successive calls Ensure query resolution within 24hrs and ensuring customer satisfaction by achieving delivery and service quality norms Handle dental...
-
Customer Support
4 days ago
Mumbai, Maharashtra, India Universal Hiring Solution Full timeHIRING FOR INTERNATIONAL CAPTIVE BPO CUSTOMER SUPPORT Location = Malad Communication = 10/10 Only Excellent Qualification 1. If HSC + 6 Month Experience (All Documents From Company With Reliving Letter) or 2. If Graduate (Graduate Fresher With All Documents ) Salary = 20k to 60k max In-hand ( Depends on the interview & Last drawn ) (All Experience...
-
Customer Support Executive
4 days ago
Mumbai, Maharashtra, India StarMaxx HR Services Full time**Job Description: Template** We’re currently seeking a skilled customer support executive to help us provide top-notch service to our customers at [Company X]. We offer a competitive salary, a collaborative work environment, opportunities for professional growth and comprehensive employee benefits. **Objectives of this role** - Providing accurate...
-
Customer Support Executive
3 days ago
Mumbai, Maharashtra, India Cohire Solutions Pvt Ltd Full timeHi We have an opening for Customer & Seller Support Executive. Please find the JD herewith. **Salary: ₹20,000.00 - ₹30,000.00 per month** Job Responsibilities: - Resolving customer complaints, grievances, or queries to the best possible outcome and in a timely manner - Conducting any customer satisfaction survey, calling customers for feedback on...
-
Customer Support
3 days ago
Navi Mumbai, Maharashtra, India LogFix SCM Solutions Pvt Ltd Full timeJob Description: Customer Support / Front Desk Support Experience: 0-2 years Education: Any Graduation Languages: English and Hindi (proficiency in both languages required) Job Summary: **Responsibilities**: - Handle customer complaints, providing appropriate solutions and alternatives within specified time limits. - Follow up with customers to ensure...
-
Customer Support Executive
3 days ago
Mumbai, Maharashtra, India Dhal Information System Pvt.Ltd.(DIS) Full timeCustomer Support Executive (CSE) We are looking for a dedicated and customer-oriented Customer Support Executive to join our team in addressing inquiries, resolving issues, and providing exceptional support to our customers. **Key Responsibilities**: Customer Interaction: - Respond to customer queries and concerns promptly and professionally. - Provide...
-
Customer Support
3 days ago
Ghatkopar, Mumbai, Maharashtra, India Career strike HR Solution Full timePrerequisites: 1. Excellent Communication Skills: - Provide timely and accurate information to customers, addressing their queries and concerns. 2. Educational Background: - Strong understanding of financial concepts and principles will be an added advantage. 3. Field Support: - Willingness to travel and meet clients on-field to understand their...