Customer Support Executive

3 days ago

Mumbai Maharashtra, India StarMaxx HR Services Full time

**Job Description: Template**

We’re currently seeking a skilled customer support executive to help us provide top-notch service to our customers at [Company X].

We offer a competitive salary, a collaborative work environment, opportunities for professional growth and comprehensive employee benefits.

**Objectives of this role**
- Providing accurate information about products or services and guiding customers in making informed decisions.
- Resolving customer issues and concerns efficiently, ensuring high customer satisfaction.
- Maintaining a deep understanding of our products, services and policies to address customer concerns effectively.
- Escalating complex issues to higher authorities when necessary and following up on resolutions.
- Maintaining detailed and accurate records of customer interactions and inquiries.

**Your tasks**:

- Provide step-by-step guidance to customers to resolve issues or navigate products or services.
- Address customer feedback and concerns with empathy and professionalism.
- Collaborate with cross-functional teams to ensure timely resolution of issues.
- Handle a high volume of customer contacts while maintaining quality service.
- Identify common customer issues and suggest improvements to enhance the customer experience.
- Keep accurate records of customer interactions using our customer support software.
- Contribute to the development of customer support materials and resources at the firm.

**Required skills and qualifications**
- Bachelor’s degree in Business, Communication or a related field.
- Fresher / experience in a customer support or related role, showcasing your ability to handle customer inquiries and resolve issues effectively.
- Strong communication and interpersonal skills to interact with customers in a professional and empathetic manner.
- Effective problem-solving abilities to address customer concerns and find suitable solutions quickly.
- Organisational and time management skills to handle multiple customer inquiries.
- Problem-solving skills with the ability to think on your feet.
- Being detail-oriented with a commitment to delivering high-quality service.
- Ability to work effectively in a team and cross-functional environment.
- Experience with Customer Relationship Management (CRM) software for streamlined customer interactions.
- Analytical skills for monitoring and analysing customer data and feedback to identify trends and opportunities.

**Preferred skills and qualifications**
- Multilingual proficiency for effective communication in India’s diverse market.
- Knowledge of the company's products or services to provide comprehensive support.
- Proficiency in using customer support software and tools.
- Flexibility in working shifts or extended hours to ensure excellent customer support.
- Empathetic and patient approach while interacting with customers.
- Ability to multitask and prioritise multiple tasks.
- Knowledge of customer service processes and best practices.
- Ability to work with mínimal supervision.

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹22,000.00 per month

**Benefits**:

- Health insurance
- Paid time off

Work Location: In person

**Speak with the employer**
+91 8233354404

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