Customer Support Executive

1 week ago

Matunga Mumbai Maharashtra, India Assignedge Network Pvt Ltd Full time

**Key Responsibilities**:

- Assist customers with product information, order processing, and troubleshooting issues.
- Maintain a thorough understanding of our products and services to provide accurate information.
- Document customer interactions and feedback in our CRM system.
- Collaborate with other departments to resolve complex issues and enhance customer satisfaction.
- Identify trends in customer inquiries and provide feedback for process improvement.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the service.

**Qualifications**:

- High school diploma or equivalent; a degree in a related field is a plus.
- Previous experience in customer service or support roles preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-oriented mindset.
- Proficient in using CRM software and Microsoft Office Suite.
- Ability to work independently and as part of a team in a fast-paced environment.

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Schedule:

- Day shift
- Morning shift

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 2 years (required)
- Customer service: 2 years (required)

Work Location: In person

**Speak with the employer**
+91 9920501080

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