Guest Relatin Executive

4 days ago

Palayam Thiruvananthapuram Kerala, India Mohandhas Group of Companies Full time

**Job Profile: Guest Relation Executive**

No. of Vacancies**:2**

**Department: Front Office / Guest Services**
**Position Title: Guest Relation Executive (GRE)**
**Reporting To: Front Office Manager / Duty Manager**

Location**:The South Park FIVE STAR HOTEL**
Employment Type**:Full-time**

**Job Summary**

The Guest Relation Executive is responsible for delivering exceptional guest service experiences, ensuring personalized attention, and maintaining the highest standards of hospitality in line with five-star hotel operations. The role focuses on anticipating guest needs, handling special requests, resolving concerns promptly, and building lasting guest relationships to enhance loyalty and satisfaction.

**Key Responsibilities**
- Welcome guests warmly on arrival and assist with smooth check-in and check-out procedures.
- Maintain updated knowledge of hotel services, facilities, promotions, and local attractions to provide accurate information to guests.
- Handle guest inquiries, requests, and complaints with professionalism and efficiency, ensuring immediate resolution or escalation when necessary.
- Ensure VIP guests, repeat guests, and long-stay guests receive personalized service and attention.
- Coordinate with other departments (Housekeeping, F&B, Concierge, Reservations, etc.) to ensure seamless guest experiences.
- Prepare and maintain guest profiles, preferences, and records for future reference.
- Organize special amenities, arrangements, or surprises for occasions such as anniversaries, birthdays, or honeymoons.
- Conduct courtesy calls to in-house guests to ensure satisfaction with services provided.
- Monitor guest feedback, online reviews, and surveys; recommend improvements to enhance service quality.
- Uphold hotel policies, grooming standards, and safety procedures while maintaining a professional demeanor at all times.

**Qualifications & Skills**
- Bachelor’s degree / Diploma in Hotel Management or related field.
- **Experience in 4-star or 5-star hotels preferred.**:

- Excellent communication skills (verbal and written) in English; knowledge of additional languages is an advantage.
- Strong interpersonal skills with a courteous, approachable, and service-oriented personality.
- Ability to handle challenging situations calmly and diplomatically.
- Good organizational and multi-tasking abilities.
- Proficient in MS Office and hotel property management systems (e.g., Opera, Fidelio).

**Key Attributes**
- Warm, welcoming, and professional personality.
- Passion for delivering personalized luxury service.
- Attention to detail and ability to anticipate guest needs.
- Team player with cross-departmental coordination skills.
- Flexible to work in shifts, weekends, and holidays.

**Career Path**

Successful Guest Relation Executives may progress to roles such as Guest Relation Supervisor, Duty Manager, Assistant Front Office Manager, or Guest Experience Manager in luxury hospitality.

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided
- Paid sick time
- Paid time off

Work Location: In person

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