guest relatin executive

2 days ago

Palayam Thiruvananthapuram Kerala, India Mohandhas Group of Companies Full time ₹ 2,40,000 - ₹ 3,00,000 per year

Job Profile: Guest Relation Executive

No. of Vacancies: 2

Department: Front Office / Guest Services

Position Title: Guest Relation Executive (GRE)

Reporting To: Front Office Manager / Duty Manager

Location: The South Park FIVE STAR HOTEL

Employment Type: Full-time

Job Summary

The Guest Relation Executive is responsible for delivering exceptional guest service experiences, ensuring personalized attention, and maintaining the highest standards of hospitality in line with five-star hotel operations. The role focuses on anticipating guest needs, handling special requests, resolving concerns promptly, and building lasting guest relationships to enhance loyalty and satisfaction.

Key Responsibilities

  • Welcome guests warmly on arrival and assist with smooth check-in and check-out procedures.
  • Maintain updated knowledge of hotel services, facilities, promotions, and local attractions to provide accurate information to guests.
  • Handle guest inquiries, requests, and complaints with professionalism and efficiency, ensuring immediate resolution or escalation when necessary.
  • Ensure VIP guests, repeat guests, and long-stay guests receive personalized service and attention.
  • Coordinate with other departments (Housekeeping, F&B, Concierge, Reservations, etc.) to ensure seamless guest experiences.
  • Prepare and maintain guest profiles, preferences, and records for future reference.
  • Organize special amenities, arrangements, or surprises for occasions such as anniversaries, birthdays, or honeymoons.
  • Conduct courtesy calls to in-house guests to ensure satisfaction with services provided.
  • Monitor guest feedback, online reviews, and surveys; recommend improvements to enhance service quality.
  • Uphold hotel policies, grooming standards, and safety procedures while maintaining a professional demeanor at all times.

Qualifications & Skills

  • Bachelor's degree / Diploma in Hotel Management or related field.
  • Experience in 4-star or 5-star hotels preferred.
  • Excellent communication skills (verbal and written) in English; knowledge of additional languages is an advantage.
  • Strong interpersonal skills with a courteous, approachable, and service-oriented personality.
  • Ability to handle challenging situations calmly and diplomatically.
  • Good organizational and multi-tasking abilities.
  • Proficient in MS Office and hotel property management systems (e.g., Opera, Fidelio).

Key Attributes

  • Warm, welcoming, and professional personality.
  • Passion for delivering personalized luxury service.
  • Attention to detail and ability to anticipate guest needs.
  • Team player with cross-departmental coordination skills.
  • Flexible to work in shifts, weekends, and holidays.

Career Path

Successful Guest Relation Executives may progress to roles such as Guest Relation Supervisor, Duty Manager, Assistant Front Office Manager, or Guest Experience Manager in luxury hospitality.

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Food provided
  • Paid sick time
  • Paid time off

Work Location: In person

  • Guest relations executive

    4 weeks ago

    Thiruvananthapuram, India Grand Mercure Goa Candolim Full time

    Role Description The Guest Relation Executive will be responsible for welcoming guests, managing check-ins and check-outs, and addressing guest inquiries and complaints. The role also involves providing information about the hotel’s services and surroundings, coordinating with other hotel staff to ensure guest satisfaction, and promoting hotel facilities...

  • Guest Relations Executive

    1 week ago

    Thiruvananthapuram, Kerala, India Bakers Arch Cafe, Restaurant Full time ₹ 2,16,000 - ₹ 2,40,000 per year

    Key Responsibilities:Guest Service & ExperienceGreet and welcome all guests courteously, ensuring a positive first impression.Escort guests to tables, present menus, and introduce service staff.Maintain a professional and pleasant relationship with guests throughout their visit.Anticipate guest needs and ensure all requests are handled promptly and...

  • Guest Relations Executive

    1 day ago

    kerala, India Mountain Shadows Resorts Pvt Ltd Full time

    Mountain Shadows Resort, Wayanad — a premier luxury eco-resort overlooking the Banasura Sagar reservoir — is seeking a dynamic and well-groomed Guest Relations Executive (Female) to deliver exceptional guest experiences.The ideal candidate will be the face of the resort, ensuring every guest feels valued, cared for, and delighted from arrival to...

  • Housekeeping Supervisor

    2 days ago

    Palayam, Thiruvananthapuram, Kerala, India Mohandhas Group of Companies Full time ₹ 2,40,000 - ₹ 2,88,000 per year

    Job Title: Housekeeping Attendant / Housekeeping AssociateDepartment: HousekeepingReports To: Executive Housekeeper / Housekeeping SupervisorJob PurposeTo ensure the highest standards of cleanliness, hygiene, and comfort in guest rooms, public areas, and back-of-house areas, delivering a premium experience that meets the standards of a five-star classified...

  • Guest Relations Executive

    1 week ago

    Thiruvananthapuram, India Nattika Beach Resorts Pvt Ltd Full time

    Welcome guests during check-in and giving a found farewell to guest while checkout. - Handling guest complaints and concerns in an efficient and timely manner. - Overseeing VIP guests, arrivals and departures. - Coordinating and multi-tasking job duties in a busy environment. - Should possess detailed information about the Hotel, city as well as the...

  • Guest Relation Executive

    2 days ago

    Thiruvananthapuram, India Ms Growen Full time

    Guest Relation Executive Qualification : Bachelor in Travel & Tourism / Hospitality 2 Years experience required Salary upto 20 k Food & Accommodation Allowance provided. **Salary**: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Food provided Schedule: - Flexible shift Ability to commute/relocate: - Trivandrum, Kerala: Reliably commute or...

  • Guest Relation Executive

    1 week ago

    Varkkallai, Kerala, India Skylar seaview Full time ₹ 1,44,000 - ₹ 2,16,000 per year

    Skylar Seaview Beach Resort is seeking a dynamic and personable Guest Relationship Executive to join our team. The ideal candidate will be responsible for ensuring a high level of guest satisfaction by maintaining excellent communication with guests and addressing their needs efficiently. This role is crucial in creating a welcoming atmosphere and enhancing...

  • Guest Relation Executive

    2 weeks ago

    Kochi, Kerala, India HSJB Business Solutions LLP Full time

    Urgent Hiring !!! GUEST RELATION EXECUTIVE Location: Cochin Experience: Min 1 - 2 Years of relevant experience in Guest Relation **Salary**: upto 20K Qualification: Graduation Good Communication Skills required in both English and Hindi **Responsibilities**: **Coordination with our In-house guests from assigned markets** - Frequent call to guests in...

  • Guest Relation Executive

    6 days ago

    Kochi, Kerala, India SANJEEVINI LIFE CARE VILLEGE Full time

    **Job Vacancy: Guest Relation Executive** **Location**: Sanjeevini Life Care Village, Kerala **Employment Type**: Full-time **Department**: Front Office / Guest Services **About Us**: Sanjeevini Life Care Village is a leading wellness and healthcare destination offering a serene blend of holistic healing, comfort, and care. We are looking for a warm,...

  • Guest Relation Executive

    2 days ago

    Calicut, Kerala, India Kovilakam Residency (P)Ltd Full time

    A "Guest Relation Executive" in a hotel is primarily responsible for providing a welcoming and personalized experience to guests upon arrival, addressing their needs and inquiries throughout their stay, handling complaints effectively, and ensuring overall guest satisfaction by promoting the hotel's amenities and local attractions, all while maintaining a...