
guest relatin executive
9 hours ago
Job Profile: Guest Relation Executive
No. of Vacancies: 2
Department: Front Office / Guest Services
Position Title: Guest Relation Executive (GRE)
Reporting To: Front Office Manager / Duty Manager
Location: The South Park FIVE STAR HOTEL
Employment Type: Full-time
Job Summary
The Guest Relation Executive is responsible for delivering exceptional guest service experiences, ensuring personalized attention, and maintaining the highest standards of hospitality in line with five-star hotel operations. The role focuses on anticipating guest needs, handling special requests, resolving concerns promptly, and building lasting guest relationships to enhance loyalty and satisfaction.
Key Responsibilities
- Welcome guests warmly on arrival and assist with smooth check-in and check-out procedures.
- Maintain updated knowledge of hotel services, facilities, promotions, and local attractions to provide accurate information to guests.
- Handle guest inquiries, requests, and complaints with professionalism and efficiency, ensuring immediate resolution or escalation when necessary.
- Ensure VIP guests, repeat guests, and long-stay guests receive personalized service and attention.
- Coordinate with other departments (Housekeeping, F&B, Concierge, Reservations, etc.) to ensure seamless guest experiences.
- Prepare and maintain guest profiles, preferences, and records for future reference.
- Organize special amenities, arrangements, or surprises for occasions such as anniversaries, birthdays, or honeymoons.
- Conduct courtesy calls to in-house guests to ensure satisfaction with services provided.
- Monitor guest feedback, online reviews, and surveys; recommend improvements to enhance service quality.
- Uphold hotel policies, grooming standards, and safety procedures while maintaining a professional demeanor at all times.
Qualifications & Skills
- Bachelor's degree / Diploma in Hotel Management or related field.
- Experience in 4-star or 5-star hotels preferred.
- Excellent communication skills (verbal and written) in English; knowledge of additional languages is an advantage.
- Strong interpersonal skills with a courteous, approachable, and service-oriented personality.
- Ability to handle challenging situations calmly and diplomatically.
- Good organizational and multi-tasking abilities.
- Proficient in MS Office and hotel property management systems (e.g., Opera, Fidelio).
Key Attributes
- Warm, welcoming, and professional personality.
- Passion for delivering personalized luxury service.
- Attention to detail and ability to anticipate guest needs.
- Team player with cross-departmental coordination skills.
- Flexible to work in shifts, weekends, and holidays.
Career Path
Successful Guest Relation Executives may progress to roles such as Guest Relation Supervisor, Duty Manager, Assistant Front Office Manager, or Guest Experience Manager in luxury hospitality.
Job Type: Full-time
Pay: ₹20, ₹25,000.00 per month
Benefits:
- Food provided
- Paid sick time
- Paid time off
Work Location: In person
-
Guest Relation Executive
3 hours ago
Palayam, Thiruvananthapuram, Kerala, India The South Park Hotels Full time ₹ 1,50,000 - ₹ 2,00,000 per yearKey Responsibilities:Guest Interaction:Greeting guests upon arrival and providing a warm welcome.Assisting with check-in and check-out procedures.Handling guest complaints and resolving issues promptly and professionally.Providing information about hotel services, amenities, and local attractions.Communication and Coordination:Maintaining clear and effective...
-
Guest relations executive
3 days ago
Thiruvananthapuram, India Grand Mercure Goa Candolim Full timeRole Description The Guest Relation Executive will be responsible for welcoming guests, managing check-ins and check-outs, and addressing guest inquiries and complaints. The role also involves providing information about the hotel’s services and surroundings, coordinating with other hotel staff to ensure guest satisfaction, and promoting hotel facilities...
-
Guest Relation Executive
2 weeks ago
Thiruvananthapuram, India CONNECTING 2 WORK Full timeJob Description We are looking for a Guest Relations Executive to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and...
-
Guest Relation Executive
3 weeks ago
Thiruvananthapuram, India CONNECTING 2 WORK Full timeJob Description We are looking for a Guest Relations Executive to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and...
-
Guest Relations Executive
1 week ago
Thiruvananthapuram, Kerala, India Bakers Arch Cafe, Restaurant Full time ₹ 2,16,000 - ₹ 2,40,000 per yearKey Responsibilities:Guest Service & ExperienceGreet and welcome all guests courteously, ensuring a positive first impression.Escort guests to tables, present menus, and introduce service staff.Maintain a professional and pleasant relationship with guests throughout their visit.Anticipate guest needs and ensure all requests are handled promptly and...
-
Housekeeping Supervisor
6 hours ago
Palayam, Thiruvananthapuram, Kerala, India Mohandhas Group of Companies Full time ₹ 2,40,000 - ₹ 2,88,000 per yearJob Title: Housekeeping Attendant / Housekeeping AssociateDepartment: HousekeepingReports To: Executive Housekeeper / Housekeeping SupervisorJob PurposeTo ensure the highest standards of cleanliness, hygiene, and comfort in guest rooms, public areas, and back-of-house areas, delivering a premium experience that meets the standards of a five-star classified...
-
Guest Relations Executive
2 weeks ago
Thiruvananthapuram, India Nattika Beach Resorts Pvt Ltd Full timeWelcome guests during check-in and giving a found farewell to guest while checkout. - Handling guest complaints and concerns in an efficient and timely manner. - Overseeing VIP guests, arrivals and departures. - Coordinating and multi-tasking job duties in a busy environment. - Should possess detailed information about the Hotel, city as well as the...
-
Guest Relation Executive
7 days ago
Varkkallai, Kerala, India Skylar seaview Full time ₹ 1,44,000 - ₹ 2,16,000 per yearSkylar Seaview Beach Resort is seeking a dynamic and personable Guest Relationship Executive to join our team. The ideal candidate will be responsible for ensuring a high level of guest satisfaction by maintaining excellent communication with guests and addressing their needs efficiently. This role is crucial in creating a welcoming atmosphere and enhancing...
-
Guest Relation Executive
6 days ago
Thiruvananthapuram, India Ms Growen Full timeGuest Relation Executive Qualification : Bachelor in Travel & Tourism / Hospitality 2 Years experience required Salary upto 20 k Food & Accommodation Allowance provided. **Salary**: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Food provided Schedule: - Flexible shift Ability to commute/relocate: - Trivandrum, Kerala: Reliably commute or...
-
Guest Relation Executive
1 week ago
Kochi, Kerala, India SANJEEVINI LIFE CARE VILLEGE Full time**Job Vacancy: Guest Relation Executive** **Location**: Sanjeevini Life Care Village, Kerala **Employment Type**: Full-time **Department**: Front Office / Guest Services **About Us**: Sanjeevini Life Care Village is a leading wellness and healthcare destination offering a serene blend of holistic healing, comfort, and care. We are looking for a warm,...