guest relatin executive

21 hours ago

Palayam Thiruvananthapuram Kerala, India Mohandhas Group of Companies Full time ₹ 2,40,000 - ₹ 3,00,000 per year

Job Profile: Guest Relation Executive

No. of Vacancies: 2

Department: Front Office / Guest Services

Position Title: Guest Relation Executive (GRE)

Reporting To: Front Office Manager / Duty Manager

Location: The South Park FIVE STAR HOTEL

Employment Type: Full-time

Job Summary

The Guest Relation Executive is responsible for delivering exceptional guest service experiences, ensuring personalized attention, and maintaining the highest standards of hospitality in line with five-star hotel operations. The role focuses on anticipating guest needs, handling special requests, resolving concerns promptly, and building lasting guest relationships to enhance loyalty and satisfaction.

Key Responsibilities

  • Welcome guests warmly on arrival and assist with smooth check-in and check-out procedures.
  • Maintain updated knowledge of hotel services, facilities, promotions, and local attractions to provide accurate information to guests.
  • Handle guest inquiries, requests, and complaints with professionalism and efficiency, ensuring immediate resolution or escalation when necessary.
  • Ensure VIP guests, repeat guests, and long-stay guests receive personalized service and attention.
  • Coordinate with other departments (Housekeeping, F&B, Concierge, Reservations, etc.) to ensure seamless guest experiences.
  • Prepare and maintain guest profiles, preferences, and records for future reference.
  • Organize special amenities, arrangements, or surprises for occasions such as anniversaries, birthdays, or honeymoons.
  • Conduct courtesy calls to in-house guests to ensure satisfaction with services provided.
  • Monitor guest feedback, online reviews, and surveys; recommend improvements to enhance service quality.
  • Uphold hotel policies, grooming standards, and safety procedures while maintaining a professional demeanor at all times.

Qualifications & Skills

  • Bachelor's degree / Diploma in Hotel Management or related field.
  • Experience in 4-star or 5-star hotels preferred.
  • Excellent communication skills (verbal and written) in English; knowledge of additional languages is an advantage.
  • Strong interpersonal skills with a courteous, approachable, and service-oriented personality.
  • Ability to handle challenging situations calmly and diplomatically.
  • Good organizational and multi-tasking abilities.
  • Proficient in MS Office and hotel property management systems (e.g., Opera, Fidelio).

Key Attributes

  • Warm, welcoming, and professional personality.
  • Passion for delivering personalized luxury service.
  • Attention to detail and ability to anticipate guest needs.
  • Team player with cross-departmental coordination skills.
  • Flexible to work in shifts, weekends, and holidays.

Career Path

Successful Guest Relation Executives may progress to roles such as Guest Relation Supervisor, Duty Manager, Assistant Front Office Manager, or Guest Experience Manager in luxury hospitality.

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Food provided
  • Paid sick time
  • Paid time off

Work Location: In person

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