Service Administrator

1 week ago

Pune Maharashtra, India Tetra Pak Full time

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. _
- And we need people like you to make it happen._

**_We empower you to reach your potential with opportunities to make an impact to be proud of - for food, people and the planet._**

**Job Summary**:
The incumbent will be required to manage service administration work in SAP system and handle all related activities. She/he will work focusing on Technical Service profitability by monitoring cost allocation accuracy, reduce open cost and issue invoices on time.

**What you will do**:
As our Service Administrator you will;
- Manage technical administration for Field Service Operations Area in all aspects related to field service activities i.e. service events, contracts, Staff On-loan, service engineers Overtime report, Mandatory Rebuilding Kits, Installation Projects, claims, Technical Issues, Invoicing and internal activities.
- Drive Service Engineers to deliver their reports on timely basis.
- Update, maintain and improve service reporting quality by engineers.
- Reduce lead time to invoice and reduce open cost to zero by completing invoicing.
- Adhere to financial book closing deadline and make sure to capture all cost and revenue.
- Train n.ew FSEs on how to use the system, new process, release notes etc.
- Use Tetra Pak systems, tools and visual management to facilitate daily work, market/cluster results improvement, extract reports, and achieve results.
- Highlight issues to management and drive for solutions.
- Share best practices and support other Service Admin in Service Administration Team.
- Execute market alignment with OFSP Process in APAC level and global standards

**We believe you have**:

- Bachelor’s degree in Business, Engineering, or related field with 2-3 years of experience in service administration, preferably in a technical environment.
- Hands-on experience with SAP, especially in service management, cost tracking, and invoicing modules.
- Very Good interpersonal skills to liaise with service engineers and cross-functional teams; ability to train new staff on systems and processes.
- Detail-oriented with strong time management; capable of meeting tight deadlines and improving reporting quality.

**We Offer You**
- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
- A culture that pioneers a spirit of innovation where our industry experts drive visible results
- An equal opportunity employment experience that values diversity and inclusion
- Market competitive compensation and benefits with flexible working arrangements

This job posting expires on** 30/06/2025.**
- Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide._

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