Service Administrator

Applies developing business process and project management skills within an area of business or technical specialty under the supervision of a project manager. Develops skills to manage small portions of well defined projects.

Provides administrative and logistics support for a project team and project manager.

Serves as a support resource on projects and work assignments; developing basic knowledge of effective project management and general business understanding.

Assists in identifying, tracking, and working with others to resolve project issues while developing skills to do this independently.

Helps to monitor and communicate project status to project team while developing skills to do this independently.

Assists with budget planning and tracking, research, and analytical support; provides administrative support for the design and development of project plans and timelines.

Assists with managing project risk; developing how to use quality tools to identify areas of risk.

Supports documenting and sharing team learnings with other teams; uses lessons learned from other sources to enhance the success of the project.

Maintains project notes, databases, and other records; monitors measures and communicates with Project Manager on status of specific projects and assignments.

**Qualifications**

**Skills**

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Resourcefulness - Securing and deploying resources effectively and efficiently.

Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Manages conflict - Handling conflict situations effectively, with a minimum of noise.

Schedule Management - Manages the project schedule using the recommended project management tools and processes to drive completion within the agreed timeline.

Scope Management - Manages a list of project deliverables (scope) using the recommended project management tools and processes to ensure that the project includes all the work required and only the work required to complete the project successfully.

Project Resource Management - Develops resource (expense and headcount) plans using recommended project management tools and processes to manage resources effectively.

Project Issue and Risk Management - Manages the process to identify, assess and prioritize issues and risks using recommended tools and processes to minimize, monitor, and control the probability and/or impact of negative events or to maximize the realization of positive events.

**Education, Licenses, Certifications**

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

College or equivalent degree preferred.

This position may require licensing for compliance with export controls or sanctions regulations.

**Experience**

Requires significant relevant work experience or specialized skills obtained through training or on-the-job experience.
- Assesses customer’s needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work in the shop;. Develops diagnostic plans, quotes and repair plans by determining the length of repair based on parts and Labor availability; reviews diagnostic plans, quotes and repair plans with the Service Supervisor prior to customer contact; works with the Service Supervisor to schedule shop job assignments.
- Ability to work in the 3rd shift (Night Shift).
- Supporting Cummins Sales and Services North America business in executing end to end technical service events (Scheduling service visits - coordinate with service team, work order processing, Invoicing, customer communication).
- Strong written and communication skill.
- Comfortable in working with various IT systems.
- Problem solving skills.

**Job** SERVICE

**Primary Location** India-Maharashtra-Pune-India, Pune, IOC Tower A

**Job Type** Experienced - Exempt / Office

**Recruitment Job Type** Office