Service Administrator

3 weeks ago

Pune Maharashtra, India Tetra Pak Full time

At Tetra Pak we commit to making food safe and available everywhere and we protect what s good - protecting food protecting people and protecting the planet By doing so we touch millions of people s lives every day And we need people like you to make it happen We empower you to reach your potential with opportunities to make an impact to be proud of - for food people and the planet Job Summary The incumbent will be required to manage service administration work in SAP system and handle all related activities She he will work focusing on Technical Service profitability by monitoring cost allocation accuracy reduce open cost and issue invoices on time What you will do As our Service Administrator you will Manage technical administration for Field Service Operations Area in all aspects related to field service activities i e service events contracts Staff On-loan service engineers Overtime report Mandatory Rebuilding Kits Installation Projects claims Technical Issues Invoicing and internal activities Drive Service Engineers to deliver their reports on timely basis Update maintain and improve service reporting quality by engineers Reduce lead time to invoice and reduce open cost to zero by completing invoicing Adhere to financial book closing deadline and make sure to capture all cost and revenue Train n ew FSEs on how to use the system new process release notes etc Use Tetra Pak systems tools and visual management to facilitate daily work market cluster results improvement extract reports and achieve results Highlight issues to management and drive for solutions Share best practices and support other Service Admin in Service Administration Team Execute market alignment with OFSP Process in APAC level and global standards We believe you have Bachelor s degree in Business Engineering or related field with 2-3 years of experience in service administration preferably in a technical environment Hands-on experience with SAP especially in service management cost tracking and invoicing modules Very Good interpersonal skills to liaise with service engineers and cross-functional teams ability to train new staff on systems and processes Detail-oriented with strong time management capable of meeting tight deadlines and improving reporting quality We Offer You A variety of exciting challenges with ample opportunities for development and training in a truly global landscape A culture that pioneers a spirit of innovation where our industry experts drive visible results An equal opportunity employment experience that values diversity and inclusion Market competitive compensation and benefits with flexible working arrangements Apply Now If you are inspired to be part of our promise to protect what s good for food people and the planet apply through our careers page at This job posting expires on 30 06 2025 If you have any questions about your application please contact Wicha Sribanyen Diversity equity and inclusion is an everyday part of how we work We give people a place to belong and support to thrive an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed We embrace difference celebrate people for who they are and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide

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