Customer Success Executive

7 days ago

Malad West Dely Mumbai Maharashtra, India Humaniquee Full time

Position: Customer Success Executive

Location: Malad

Department: Outbound

Reports to: Asst. Manager - Operations

Job Overview:
The CSE will be responsible for making outbound calls to existing customers, and gathering customer feedback.

Key Responsibilities:
Outbound Calling:
Make outbound calls to existing customers to collect Feedback about services.

Customer Engagement:
Listen actively to customer feedback and provide solutions or escalate issues when necessary.

Data Entry and Reporting:
Record accurate customer details, feedback in the CRM.

Maintain daily logs of calls made, responses received

Adhere to Script and Process:
Follow a structured call script and company guidelines for effective communication.

Ensure compliance with data protection and customer privacy policies.

Address customer concerns according to company policy and resolve issues promptly.

Qualifications:
**Education**:
Graduate or HSC.

**Experience**:
Previous experience in telecalling, customer service, or sales is preferred but not mandatory.

Experience with CRM software is an advantage.

Skills & Competencies:
Excellent communication skills, both verbal and written.

Goal-oriented and able to meet targets.

Good organizational and time management skills.

Personal Attributes:
Positive attitude and self-motivated.

Ability to handle rejection and remain focused.

Strong listening and problem-solving skills.

High levels of patience and empathy.

Working Conditions:
Full-time position; may require flexible hours.

May involve occasional overtime based on business needs.

Pay: ₹18,086.00 - ₹22,882.07 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Experience**:

- International voice process: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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