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Customer Care Executive

3 weeks ago

Mohali, India 360 Nautica Full time

**Job description**

**360 Bytes is hiring for Customer Care Executive**

**Experience : 2-3 Years (Inbound Calling)**

**Location: Mohali (8A)**

**No. of working days: 6 days**

**Office timings: 12:30 PM to 09:30 PM, 03:30 PM TO 12:30 AM**

Handle many inbound and outbound calls to customers and clients.

Identify the needs of customers, resolve issues, and provide solutions.

Upsell other products wherever possible.

Ensure you follow the customer service script provided by the company for uniformity.

Also, be well-read on company policies and the website for FAQs or policy related answers.

maintain good customer relations.

Meet personal targets and work toward meeting team targets.

Maintain records of the conversations with the customer and analyze the data.

Write and submit timely reports on performance, targets, and customer queries.

Requirements
- Graduated high school, but a bachelor's degree in commerce or related fields is preferred.

Prior experience with customer service and call centers in relevant job roles.

Good knowledge of CRM practices and systems.

customer-oriented attitude with professionalism.

Strong multitasking, time management, and target achieving skills.

Excellent communication and listening skills with good command over the English language.

**Mob : 9041132737**

**Salary**: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 9041132737