Customer Care Executive

10 hours ago

Mohali, Punjab, India Kodegurus Full time ₹ 1,20,000 - ₹ 1,80,000 per year

Job Title: Customer Care Executive

Department: Customer Care Executive (US Process)

Location: Mohali Only

Employment Type: Full-Time

Experience: 0–3 years (Freshers can apply)

Job Summary

We are looking for a Customer Care Executive who will act as the first point of contact for our customers. The role involves handling customer queries, resolving issues, providing information about products or services, and ensuring customer satisfaction through excellent communication and problem-solving skills.

Key Responsibilities

  • Handle inbound and outbound calls, emails, and chats from customers.
  • Resolve customer queries and complaints efficiently and effectively.
  • Provide accurate information regarding products, services, and company policies.
  • Maintain records of customer interactions and transactions in the CRM system.
  • Escalate unresolved issues to the relevant departments for further assistance.
  • Follow up with customers to ensure their issues are resolved and they are satisfied.
  • Meet daily, weekly, and monthly targets for call handling, issue resolution, and customer satisfaction.
  • Maintain a professional and positive attitude while interacting with customers.

Skills & Qualifications

  • Education: Minimum 12th pass / Graduate preferred.
  • Experience: 0–3 years in customer service, telecalling, or similar roles.
  • Skills Required:
  • Excellent verbal and written communication skills (English, Hindi, or regional language as required).
  • Strong listening and problem-solving abilities.
  • Basic computer knowledge and familiarity with CRM tools.
  • Ability to handle pressure and manage multiple queries simultaneously.
  • Customer-oriented attitude and empathy.

Key Competencies

  • Good interpersonal skills
  • Patience and active listening
  • Ability to work in a team
  • Time management and multitasking
  • Positive attitude and adaptability

Work Schedule & Benefits

  • Working Days: 5
  • Timings: Night Shift
  • Salary: Competitive, based on experience
  • Benefits: Incentives, bonuses, paid leaves, and career growth opportunities

Job Types: Full-time, Permanent, Fresher, Volunteer

Pay: ₹10, ₹15,000.00 per month

Language:

  • Hindi (Preferred)
  • English (Preferred)

Work Location: In person

Speak with the employer

  • Customer Care Executive

    2 weeks ago

    Mohali, Punjab, India Customer Solutions Full time ₹ 2,40,000 - ₹ 7,20,000 per year

    Position Overview:We are seeking a dedicated Customer Care Executive to join our team for a night shift position, handling operations for our US-based process. The ideal candidate should have prior experience working in a US shift environment, demonstrating excellent English language proficiency and communication skills.Key Responsibilities:· Handle inbound...

  • Customer Care Executive

    6 days ago

    Mohali, Punjab, India Digital Dots Full time ₹ 3,36,000 - ₹ 3,72,000 per year

    Job description:We are hiring Customer Care Executives (International) in Mohali.Education:-12th to Any GraduateAge:-18 to 35 YearsNight and Day shift5 or 6 days workingCab FacilityJob ResponsibilitiesTo Handle International Clients (Chat)To resolve customer inquiries.To Maintain the database in the System.We are accepting applications from Customer Care...

  • Customer Care Executive

    6 days ago

    Mohali, Punjab, India ONOC Full time ₹ 3,72,000 per year

    We're Hiring | Customer Care Executive – Chat Process (Work From Office – Mohali)Are you someone with excellent communication skills and a strong command of grammar and typing?This is your chance to join a growing team in a dynamic chat process roleRole: Customer Care ExecutiveProcess: Chat SupportLocation: Mohali (Work from Office)Working Days: 5.5...

  • Customer Care Executive

    12 hours ago

    Mohali, Punjab, India Leom International Full time ₹ 1,50,000 - ₹ 1,80,000 per year

    We're hiring for Customer care executive profile for chat and calling process & Have good communication in English & Hindi as well. We can provide up to 15K .Shift timings are Night/ Rotational

  • Customer Care Executive

    4 days ago

    Mohali, Punjab, India 75way Technologies PVT. LTD. Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    Job Title: Customer Care Executive – International Cold CallingLocation: Mohali (Phase 8B)Experience Required: 2–3 Years75way Technologies Pvt. Ltd. is a fast-growing IT company specializing in Web Development, Mobile Applications, and AI-powered solutions. We serve clients worldwide and are committed to delivering innovative, high-quality, and scalable...

  • Customer Care Executive-Freshers

    6 days ago

    Mohali, Punjab, India Digital Dots Full time ₹ 2,88,000 - ₹ 3,84,000 per year

    We are hiring Customer Care Executives (International & Domestic Processes) in Mohali.Education:-12th to Any GraduateAge:-18 to 35 YearsNight and Day shift5 or 6 days workingCab FacilityJob ResponsibilitiesTo Handle International Clients (Voice & Chat)To resolve customer inquiries.To Maintain the database in the System.We are accepting applications from...

  • Customer Care Executive(Mohali)

    1 week ago

    Mohali, Punjab, India Digital Dots Full time ₹ 3,36,000 per year

    We are hiring Customer Care Executives (International & Domestic Processes) in Mohali.Education:-12th to Any GraduateAge:-18 to 35 YearsNight and Day shift5 or 6 days workingCab FacilityJob ResponsibilitiesTo Handle International Clients (Voice & Chat)To resolve customer inquiries.To Maintain the database in the System.We are accepting applications from...

  • Customer Care Executive-Mohali

    10 hours ago

    Mohali, Punjab, India Digital Dots Full time ₹ 3,00,000 - ₹ 3,84,000 per year

    We are hiring Customer Care Executives (International) in Mohali/Chandigarh.Education:-12th to Any GraduateAge:-18 to 35 YearsNight shift5 or 6 days workingCab FacilityJob ResponsibilitiesTo Handle International Clients (Voice & Chat)To resolve customer inquiries.To Maintain the database in the System.We are accepting applications from Customer Care...

  • International Customer Care Executive

    1 week ago

    Mohali, Punjab, India GNR Global Services Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Hiring Customer Care executive for International processLocation- MohaliSalary - 30k Qualification-12th/GraduationGood English skillsComfortable to work in night shifts Interested can call/whatsApp@

  • Fresher - Customer care Executive

    2 weeks ago

    Mohali, Punjab, India eHire Tech Services Full time ₹ 23,000 - ₹ 30,000 per year

    HIRING for Freshers for Customer Care ExecutiveShifts - Night Shifts / Cabs Are AvailableWorking Mode - 5 Days WorkingLocation - Mohali / ChdSalary - Upto 30k CtcRoles and Responsibilities:Resolve customer complaints via phone, chat & email.Responding to customer emails and chats in a timely and professional manner.Providing accurate and helpful information...