Customer Care Executive

2 days ago

Mohali, India T&N Business Services Pvt Ltd Full time

**Location
- Mohali**

**Principal Duties & Responsibilities**:

- The customer support representatives will answer daily customer correspondence through voice methods.
- These call center representatives provide order assistance and product information in an efficient and professional manner.
- Working in a blended process of both Inbound and Outbound. Provide knowledgeable answers to questions about our product, pricing, availability and dispatch
- Provide accurate, valid, and complete information by using the right resources within the company.
- Handle Customer Complaints and Escalations.
- In case of tech support, help customers with troubleshooting and other technical requests
- Provide solutions for basic problems, work within the time limits provided, and take ownership of issues.
- Go the extra mile to engage with Customer Requirements
- This is a 24*7 Rotational Shift and rotational offs will be provided
- 5 days working

**Who all can apply?**
- Excellent English communication skills
- People looking for customer service representative, customer care executive, customer support executive, customer care specialist, customer support representative, customer relations representative, call center representative, bpo executive, front desk agent, guest service agent, customer success manager, virtual assistant, customer service manager, customer specialist, customer care manager, customer service analyst, support specialist, support associate, customer representative, customer assistant, receptionist, guest relations, soft skills trainer can also apply
- Rounds:
1. Application process on Indeed **followed by English verbal**
2. HR round
3. Ops round

Ability to commute/relocate:
**Education**:

- Bachelor's (required)

**Experience**:

- Fresher
- Experienced

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹10,417.74 - ₹28,585.31 per month

**Benefits**:

- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Monday to Friday
- Night shift
- Rotational shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 7457887244

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