Customer Success Executive

6 days ago

Rajkot Gujarat, India Version systems Pvt. Ltd. Full time

**Customer Success Executive**

**Experience**: 0-3 Years

**Job Summary**:

- Act as the primary point of contact for our valued customers throughout their journey with factoHR.
- Ensuring a seamless and positive experience for new customer.
- Conduct regular check-ins with customers to understand their goals, address any concerns, and offer personalized solutions to help them achieve success.
- Monitor customer usage and identify potential roadblocks or areas for improvement to increase customer satisfaction and retention.
- Collaborate closely with the sales and product teams to relay customer feedback, advocate for enhancements, and contribute to product development.
- Handle customer escalations and issues promptly, ensuring proper resolution while maintaining a positive relationship.
- Develop customer success plans and KPIs tailored to individual clients, tracking progress and reporting on key metrics regularly.
- Cultivate strong customer advocacy by collecting testimonials, case studies, and referrals from satisfied clients.

**Skills required**:

- Excellent Written and Verbal Communication skills.
- Proactive, Dedicated and Committed towards tasks allocated.
- Customer-oriented and well versed in solving issues of clients
- Good pedagogic skill
- Adaptability & should be proactive

**Qualification**:
**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹25,000.00 per month

**Benefits**:

- Leave encashment
- Paid sick time
- Paid time off

Application Question(s):

- Proficiency in MS Excel (e.g., Basic / Moderate / Expert): _____
- Level of confidence in communication and feedback handling: _____

**Language**:

- English (required)

**Location**:

- Rajkot, Gujarat (required)

Work Location: In person

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