Customer Care Executive

2 days ago


Mulund Mumbai Maharashtra, India Pranda Jewellry Pvt. Ltd. Full time

Overseeing the customer service process both inbound and outbound.

Resolving customer complaints brought to your attention.

Takeover role of other customer care if required.

Monitoring the work of individual representatives and of the team.

Conducting quality assurance surveys with customers and providing feedback to the staff.

Possessing excellent product knowledge to enhance customer support.

Maintaining a pleasant working environment for your team.

Generation of MIS reports as per standards.

**Requirements**:

- A bachelor’s degree.
- A minimum of 3 years’ experience.
- Excellent interpersonal and written and oral communication skills.
- Ability to be part of team.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of conflict resolution techniques is preferable.

**Salary**: ₹9,777.08 - ₹26,043.53 per month

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Mulund West, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer support: 1 year (required)
- total work: 3 years (required)
- Customer service: 3 years (required)

**Language**:

- Tamil (required)
- Malayalam (required)

Work Location: In person

**Speak with the employer**
+91 8779682791



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