Patient Coordinator

3 days ago

Chennai Tamil Nadu, India Uniscans & Labs Pvt Ltd Full time

**Job Description - Patient Coordinator (Scans & Labs)**

**Job Title**: Patient Coordinator
**Department**: Operations / Front Office
**Location**: Valasaravakkam, Tondiarpet, Karapakkam (OMR), Avadi, Tambaram, Vadapalani, Redhills, Virudhachalam & Vellore

**No of Post**: 10

**Salary** : Upto Rs.22000/
- **Experience** : 1 - 3 years
**Reports To**: Centre Manager / Operations Manager

**1. Purpose of the Role**

To provide a seamless patient experience by coordinating patient appointments, assisting with registrations, guiding patients through diagnostic procedures, and ensuring excellent customer service while maintaining operational efficiency.

**2. Key Responsibilities**

**A. Patient Handling & Customer Service**
- Welcome patients and visitors courteously and professionally.
- Assist patients with registration, appointment scheduling, and report collection.
- Provide clear and accurate information regarding tests, procedures, and preparation instructions.
- Coordinate with doctors, technicians, and administrative staff to ensure smooth patient flow.
- Address patient queries and concerns promptly and escalate issues when necessary.

**B. Coordination & Communication**
- Maintain effective communication between patients and internal teams (technical, operations, and billing).
- Ensure patients are guided properly to different departments or diagnostic procedures.
- Follow up with patients regarding report availability and delivery timelines.

**C. Administrative Support**
- Maintain patient records, daily attendance, and appointment logs accurately.
- Assist in billing coordination and ensure proper documentation of payments and receipts.
- Monitor patient waiting areas to ensure cleanliness and comfort.
- Generate reports related to patient visits, feedback, and operational efficiency.

**D. Professionalism & Compliance**
- Maintain a professional appearance and adhere to dress code standards.
- Follow SOPs and regulatory guidelines for patient handling and data privacy.
- Ensure confidentiality of patient information at all times.

**E. Process Improvement**
- Identify opportunities to improve patient experience and operational workflows.
- Support new initiatives and projects related to patient management.

**3. Qualifications & Experience**
- **Education**: Graduate / Diploma in Healthcare, Hospital Administration, Life Sciences, or related field.
- **Experience**: Minimum 1-3 years in patient coordination, front office, or healthcare operations in hospitals or diagnostic centres.
- **Skills Required**:

- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Customer service-oriented with empathy and patience.
- Basic computer knowledge (MS Office, patient management software).
- Ability to handle high-pressure situations calmly and professionally.

**4. Working Conditions**
- 6-day working schedule (may include rotational shifts if required).
- Must be presentable, well-groomed, and maintain high standards of personal hygiene.
- Interactions with patients, doctors, and staff require professional and courteous behavior at all times.

**Job Types**: Full-time, Permanent

Pay: Up to ₹22,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Work Location: In person

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