Patient Care Coordinator

2 weeks ago

Kundrathur Chennai Tamil Nadu, India Madha Medical College & Research Institute Full time

DESIGNATION: Patient Care Coordinator - Hospital

QUALIFICATION: M.B.A (Hospital Management) / B.Sc (Healthcare Management)

YRS OF EXP: 1 to 3 Yrs in Hospital Patient Care Dept.

**JOB DESCRIPTION**:
Ø Guide and assist the Patient s in their visits to hospital.

Ø Resolve the Patient s queries by being single point of contact.

Ø Guidance and counselling to the patients and their families.

Ø Help the Patients relatives in taking admission and billing process.

Ø Updating and escalating the customer s feedback to the PR Team Maintain good rapport with the patient during their visit.

Ø Relationship between management and Patient s beyond hospital visits responsible for overall customer satisfaction.

Ø Escorting the patient throughout the OPD and diagnostics department until patient/ guest leaves for the day.

Ø Inform management of recurring problem Manages problem resolution for patient relatives through feedback analysis in coordination with department head to develop proactive problem solutions

Ø Need to take care of all other works which is assigned by the Manager / Incharge Specialisation Patient Care Coordinator

**Note**: Immediate Joiners Preferred

Madha Medical College and Research Institute,

Kundrathur Main Road, Kovur, Chennai - 600 128.

Contact: 89259 25113 / 98948 60088

**Job Types**: Full-time, Permanent

Pay: From ₹13,000.00 per month

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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