Customer Support Executive

5 days ago

Ghaziabad Uttar Pradesh, India Rosier Foods Full time

**Job Title**: Customer Support Representative
**Location**: [Indirapuram, Ghaziabad]

**Job Type**: [Full-Time]
**Department**: Customer Support
**Reports to**: Customer Support Manager

**About Us**:
Rosier Foods Pvt Ltd. is a leading provider of high-quality, sustainably sourced food products. We’re passionate about delivering great taste and exceptional service to our customers. Join our team and help support a brand that brings wholesome food to homes across the country. Dedicated to delivering exceptional service and innovative solutions to our customers. We're looking for a Customer Support Representative to join our team and help us continue providing world-class support.

**Job Summary**:
**Key Responsibilities**:

- Troubleshoot customer issues and provide accurate information, solutions, or alternative options.
- Escalate complex problems to the appropriate internal teams and follow up to ensure resolution.
- Maintain detailed records of customer interactions, feedback, and issues in our support system.
- Meet or exceed performance metrics related to response time, resolution rate, and customer satisfaction.
- Stay up to date on product knowledge, company policies, and system updates.

**Qualifications**:

- High school diploma or equivalent required; associate or bachelor’s degree preferred.
- Proven experience in a customer service or customer support role (1+ years preferred).
- Excellent verbal and written communication skills.
- Strong problem-solving skills and ability to think on your feet.
- Proficiency with customer service software, CRM systems, and Microsoft Office/Google Workspace.
- Ability to work independently and in a team-oriented environment.
- Patience, empathy, and a passion for helping people.

**Preferred Qualifications**:

- Experience supporting [industry-specific tools, e.g., FMCG, e-commerce, ].
- Multilingual abilities are a plus.
- Familiarity with tools like Zendesk, Intercom, or HubSpot.

**What We Offer**:

- Competitive salary and benefits package
- Opportunities for career growth and advancement
- Supportive and collaborative team environment
- Flexible work arrangements (if applicable)
- Training and development programs

**How to Apply**:
Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

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