Call Centre Executive

2 weeks ago

Pitampura Delhi Delhi, India Bhanoo Hospital Pvt.Ltd Full time

GENERAL PURPOSE: Medical Receptionist/Call Operators is responsible for providing assistance to patients on the telephone and at the front desk, and processing all receipts. MAIN RESPONSIBILITIES & DUTIES: Manages large volumes of inbound and outbound calls in a timely manner: always identifying self and clinic. Provides assistance to patient and other contacting the clinic by telephone; may provide direct assistance, or take messages and direct calls to the appropriate party Completes initial registration information of new patients following established policies and procedures Updates any changes of patient’s information in computer database and scans updated paperwork into Electronic Health Record (EHR) under correct tabs; including documenting phone notes when appropriate. Follow communication “scripts” when handling different topics. Identify patients’ and other customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Navigate through patients’ chart in the EHR to locate appropriate information Maintains daily EHR worklist Informs patients of share of cost and co-pays for all types of payers. 10) Verifies coverage under insurance, Medicare/Medi-Cal, Managed Care and other federal/state programs 11) Verifies pharmacy information and other clinical information related to a patient’s visit. 12) Processes patient payments over the phone. 13) Documents notes in computer regarding collections, payment arrangements, failed appointment notice, or additional conversations. 14) Monitors automatic call reminder system; making sure that cancellations are identified and reconciled with the schedule. 15) Manually reminds patients of appointments when the automatic call reminder system is unable to do so. 16) Other duties as assigned by supervisor

Pay: ₹12,000.00 - ₹27,536.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi / English (preferred)

Work Location: In person

**Speak with the employer**
+91 8191817635

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