
Call centre manager
2 days ago
We're Hiring: Call Centre Manager – Delhi (Full-Time, 40 Hours/Week)
Are you a driven, experienced
Call Centre Manager
ready to take on an exciting new challenge? We're launching a
brand-new call centre in Delhi
to support a leading
UK-based dental group
– and we're looking for a talented leader to run the show
This is a
rare opportunity
to build and lead a high-performing team from the ground up, in a role where your ideas, experience, and leadership will directly shape our success.
What You'll Be Doing
- Leading and managing a brand-new team of call centre agents
- Overseeing daily operations to ensure smooth and efficient performance
- Driving sales performance by motivating and coaching your team to meet and exceed targets
- Managing a rota-based 40-hour work week to cover UK time zones
- Ensuring exceptional customer service to potential private dental patients
- Reporting on performance metrics and implementing strategies for continuous improvement
What We're Looking For
- Proven experience managing or supervising in a fast-paced call centre environment
- A strong sales focus with a track record of hitting or exceeding targets
- Exceptional leadership, coaching, and team-building skills
- Excellent English communication – both spoken and written
- Organised, proactive, and confident managing KPIs, rotas, and performance plans
- Previous experience working with UK clients or within the healthcare sector is a plus
Why Join Us?
- Be part of an exciting new venture with room to grow as we scale
- Work with a respected UK-based dental brand with a focus on quality and care
- Competitive salary: approx. ₹7,40,000 per annum
- Performance-based incentives
- A chance to shape the culture and success of a brand-new team
Ready to lead from the front and grow something amazing?
Apply now with your CV and a short cover letter outlining your experience and why you're the perfect fit.
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