Call centre manager

1 day ago

Delhi, Delhi, India Smile Dental Care UK Full time ₹ 6,00,000 - ₹ 8,00,000 per year

We're Hiring: Call Centre Manager – Delhi (Full-Time, 40 Hours/Week)

Are you a driven, experienced
Call Centre Manager
ready to take on an exciting new challenge? We're launching a
brand-new call centre in Delhi
to support a leading
UK-based dental group
– and we're looking for a talented leader to run the show

This is a
rare opportunity
to build and lead a high-performing team from the ground up, in a role where your ideas, experience, and leadership will directly shape our success.

What You'll Be Doing

  • Leading and managing a brand-new team of call centre agents
  • Overseeing daily operations to ensure smooth and efficient performance
  • Driving sales performance by motivating and coaching your team to meet and exceed targets
  • Managing a rota-based 40-hour work week to cover UK time zones
  • Ensuring exceptional customer service to potential private dental patients
  • Reporting on performance metrics and implementing strategies for continuous improvement

What We're Looking For

  • Proven experience managing or supervising in a fast-paced call centre environment
  • A strong sales focus with a track record of hitting or exceeding targets
  • Exceptional leadership, coaching, and team-building skills
  • Excellent English communication – both spoken and written
  • Organised, proactive, and confident managing KPIs, rotas, and performance plans
  • Previous experience working with UK clients or within the healthcare sector is a plus

Why Join Us?

  • Be part of an exciting new venture with room to grow as we scale
  • Work with a respected UK-based dental brand with a focus on quality and care
  • Competitive salary: approx. ₹7,40,000 per annum
  • Performance-based incentives
  • A chance to shape the culture and success of a brand-new team


Ready to lead from the front and grow something amazing?
Apply now with your CV and a short cover letter outlining your experience and why you're the perfect fit.

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