Mansion Centre Manager

3 days ago

Delhi, Delhi, India Synectics APAC Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Key Responsibilities

  • Customer Experience Management
  • Provide an outstanding showroom experience by guiding visitors through displays and explaining design solutions.
  • Understand client needs and recommend suitable kitchen and wardrobe products.
  • Build and maintain relationships with new and existing clients to drive sales and customer loyalty.
  • Operational Management
  • Oversee the daily operations of the Experience Centre, including inventory, display setup, and visual merchandising.
  • Ensure all product displays are updated and well-maintained in line with design trends.
  • Handle customer inquiries and concerns professionally and efficiently.
  • Sales & Marketing
  • Collaborate with marketing teams to promote the Experience Centre and drive walk-ins.
  • Set and achieve sales targets through effective strategies and customer engagement.
  • Monitor sales performance and identify opportunities for business growth.
  • Organize events, workshops, and promotional activities to enhance brand visibility.
  • Team Leadership
  • Lead, train, and motivate showroom staff to deliver excellent customer service.
  • Conduct performance reviews and foster a culture of professionalism and collaboration.
  • Reporting & Analysis
  • Track KPIs, sales data, and customer feedback for management reporting.
  • Analyze customer insights to improve service quality and operational efficiency.
  • Brand Representation
  • Ensure the Experience Centre reflects premium brand image and design excellence.
  • Stay updated on interior design trends, innovations, and competitor offerings.

Qualifications & Skills

  • Bachelor's degree in Interior Design, Business Management, Marketing, or related field.
  • 5-8 years of experience in retail showroom, luxury interior, or lifestyle brand management.
  • Strong sales, communication, and leadership skills.
  • Ability to multitask and manage operations in a fast-paced environment.
  • Proficiency in MS Office and CRM software.

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