Change Manager

3 days ago

Pune, India Michelin Full time

Change Manager

KEY EXPECTED ACHIEVEMENTS

Good Communication Skills,

ITIL certified

Knowledge on Change Process

Perform Review, impact analysis and approve Changes

Should have good knowledge on infrastructure and network terminology

Must have knowledge on Oracle Applications EBS infrastructure, Oracle Database Terminology, Oracle Cloud Management terminology

Should be aware of middleware technology terms

6-7 years of experience in operations
- Incident Management Ø Identifies impact and validates priority. Ø Provides technical and functional analysis Ø Provides the solution to users. Ø Identifies and communicates potential workarounds. Ø Informs users on the status of incident processing. Ø Provides the link with level 3. Ø Continues from the handling of the incident until its closure.
- Service Request processing. Ø Takes into account RH requests Ø Processes RH or forwards it to a contributor Ø Informs users on the status of RH treatments. Ø Continues the treatment of the RH until its closure
- Contributes to the analysis of root causes linked to incidents, (Problem Management) Ø Participates or even leads the analysis of root causes of incidents. Ø Transmits the result to the contributors in charge of implementing the patches.
- Exploits the monitoring of services. Ø Exploits the monitoring set up by the construction and/or infrastructure teams. Ø Takes into account the alert and informs potential contributors to anticipate impacts on users
- Validates changes in production (change management) Ø Analyses exchange requests to measure their impact on users. Ø Rejects or accepts the change based on his/her analysis. Ø If the exchange is accepted, Inform users of the potential impacts if the exchange is acceptable. Ø If the exchange is rejected, provide arguments to the exchange coordinator.
- Capitalizes the knowledge acquired. Ø Ensures the capitalisation of lessons learned from its activities.

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