Enterprise Change Manager

4 days ago

Pune, Maharashtra, India beBeeProjectManagement Full time

We are looking for a seasoned professional to oversee the lifecycle of change requests, from negotiation to delivery. This role requires effective problem-solving skills, knowledge of BFSI functional domains, and experience with LMS Applications.

  • Resolve day-to-day production support issues for distributed applications that support business operations.
  • Manage change requests, including negotiation, definition of scope, commercial terms, ordering, and acceptance of deliveries.
  • Handle incident and problem management to ensure issues and service requests are closed within the defined TAT to the satisfaction of the requester.
  • Update key control systems, create and update 'run book' documentation, and participate in and perform UAT/SIT.
  • Plan and execute DR drills for business applications.
  • Manage vendor liaison and SLA management.

Key qualifications include:

  • Proven problem-solving skills.
  • Experience in project management.
  • Strong knowledge of BFSI functional domains, business process study, analysis, solutions design, and project execution.
  • Technical knowledge and experience with LMS Applications, web-based applications, middleware, and integration through API.
  • Familiarity with application servers like Oracle IAS, WebSphere, IIS, and Apache Tomcat.
  • Experience with databases like Oracle, MS SQL, MY SQL, and Postgres.
  • Strong leadership, interpersonal, and customer-facing skills.
  • Excellent written communication skills.
  • Ability to work effectively under pressure and frequently changing priorities.

Requirements:

  • Bachelor's degree in Computer Science, IT, or a related field, or equivalent experience.

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