Guest Relation Executive

2 weeks ago


Worli Mumbai Maharashtra, India Mayvent Management Pvt Ltd Full time

Welcome & greet customers with a pleasant attitude so as to enhance the Brand image.
- Assist in managing front office and customer relations.
- Assist customers in identifying their needs and preferences to offer suitable products or services.
- Attend to distinguished visitors (such as VIPs) and respond to their questions.
- Provide product information, specifications, and pricing to help customers make informed decisions.
- Handle customer inquiries, concerns, and complaints in a prompt and courteous manner, aiming for quick resolutions.
- Ensure customer satisfaction and retention by building a strong rapport with visitors.
- Assist customers in completing purchases, handling payments, and issuing receipts.
- Coordinate with the sales team to follow up with potential customers and gather feedback on their experiences.
- Upselling and Cross-Selling
- Be fully informed on products of our brand as well as competitors.
- Upgrade personal and company image to stimulate maximum customer appeal.
- Proven experience as a Guest Relations Officer
- Proficiency in English; knowledge of additional languages is a plus
- An outgoing personality
- Computer literacy
- Excellent organizational and time-management skills
- Outstanding communication abilities and interpersonal skills
- Excellent customer service orientation
- Ability to handle stressful situations and problem-solve effectively
- Previous experience in hospitality or a related field is advantageous

Pay: ₹25,939.93 - ₹40,603.20 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- Are you comfortable for Worli location ?
- How many years of experience you have in Guest Relation profile?

Work Location: In person

**Speak with the employer**
+91 836 934 4303



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