Executive, Customer Success

2 weeks ago

Bengaluru, India Capillary Technologies Full time

Customer Success Executive will act as liaison between customers and internal Capillary teams. Client facing role that involved relationship management
- Job responsibilities include but are not limited to:

- Leverage product expertise and technical knowledge to delight customers.
- Work closely with Engineering and Product and Customer Success teams to solve customer problem statement
- Handle customer service requests over ticketing system
- Provide technical support and training to clients
- Drive the on-boarding of customers with Capillary products
- Share analytics, insights and best practices with customers.
- Contribute to creating online support documentation which helps other sub functions to manage customers.
- Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention

**Job Requirement**
- Active listening and extremely empathetic
- Graduation in BE/BTech/BCA or BCOM with advanced knowledge of excel
- Customer orientation and ability to adapt to different types of customers
- Excellent understanding and communication skills(especially written)
- Self starter, motivated, works with little or no supervision
- Ability to multitask and manage time effectively
- Postgraduate with preferably 1-2 years of experience in customer support, account management experience or client servicing

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