Executive-customer Success

4 days ago

Bengaluru, India Black & White Business Solutions Full time

**Job Information**:
Industry

**IT Services**
***

Province

**Karnataka**
***

City

**Bangalore**
***

Postal Code

**560001**
***

Country

**India**

Exp:2+ years

Budget : 5 LPA

Location: Begaluru

Executive-Customer Success

HQ - Bangalore, Customer Success - Customer Success- Position Titile: Customer Success Executive
- Position Title: Customer Success Executive
- Location: Bangalore
- Employment Status: Regular Full-time
- Experience: 2+ years
- Reports To Customer Success Manager
- Travel Occasional
- Salary Commensurate with skills
- About Greytip Software
- Greytip Software is Indiaʼs largest provider of cloud HR & Payroll software solutions (greytHR), with a customer base of over 10000+
- we touch the lives of 900,000 active users + employees daily.
- Our mission is to improve people-centric practices and performance in SMEs (Small and Medium enterprises) through our cloud
- solution, greytHR.
- Position Purpose
- Serve all customers professionally, courteously and responsively, focusing on their needs while providing high value service
- Preferred Functional Knowledge
- Should have worked in online marketing or service solutions based company-
- Previous experience in a customer support role- Knowledge of basic computer operations.
- Key Responsibilities- Generate case based on CRM update on paid - unpaid, used - unused customer details and closure of the cases- Periodically verify and update customer contactEngage customer through followup, regular basis to collect product usage feedback, client responsiveness, and thorough
- communication.
- Build strong relationships with customers by regular follow ups and check-up calls- Ensuring that client queries are resolved either directly or by liaising with internal teams (implementation, support or
- billing )
- Follow up to ensure that appropriate actions were taken on customers' requests- Develops customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and
- reducing churn.
- Ensures all customers are successfully using the product or service theyʼve purchased from the company.
- Ensure customers remain satisfied with the product by educating them about functional capabilities and possible
- upgrades.
- Aid with the development and improvement of the product by gathering feedback to identify recurring issues and
- addressing these with the product / support team.
- Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
- Customer service experience and customer centric attitude.
- Ability and willingness to take full ownership of client relationship to answer questions and resolve issues.
- To maintain extensive interaction with various members of cross functional teams to ensure focus and delivery of services
- and solution.
- Required Competencies:

- Clear communicator with professional presence.
- Problem solving skill- Strong listening skills; open to input from other team members and departments- Time management- Eagerness to learn- Should have right manner/attitude to work in corporate dynamics- Team player- Adaptability- Takes high degree of owner ship over their work.
- Language preferred: English, Hindi, Telugu- Benefits
- Excellent Opportunity to be involved in high impact work and progressive learning environment- Great team members & energy filled work environment- Competitive salary- Excellent benefits package

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