Customer Support Executive

1 week ago


Noida Uttar Pradesh, India OUTCAST Full time

Position : Customer Support Executive (Immediate Joiner)

Experience : 1 to 3 yrs

Location : Sec
- 63, Noida

Salary : 18k to 20k

Work Days : 6 days

**Responsibilities**:

- Address customer questions, concerns, and complaints promptly and professionally.
- Assist customers with placing orders, tracking shipments, and processing returns.
- Provide assistance with order inquiries, returns, and exchanges, ensuring a positive customer experience.
- Provide product information and recommendations to customers.
- Collaborate with other departments, such as shipping and billing, to ensure timely and accurate order fulfillment.
- Process orders, returns, and refunds using the eCommerce platform accurately and efficiently.
- Maintain accurate records of customer interactions and transactions.
- Identify and escalate complex issues to senior representatives or supervisors.
- Stay up to date with product knowledge and industry trends to provide excellent customer service.
- Meet and exceed customer satisfaction goals and performance metrics.
- Continuously improve customer service processes and procedures.

**Required Skills and Qualifications**:

- Bachelor's degree or equivalent experience in customer service or a related field
- 1 - 3 years of customer service experience, preferably in an eCommerce environment.
- Excellent communication, problem-solving, and interpersonal skills.
- Proficiency in eCommerce platforms and customer service software.
- Strong knowledge of Microsoft Office Suite.
- Ability to multitask and prioritize tasks

Pay: ₹18,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (required)
- Customer Support: 1 year (required)

Work Location: In person



  • Greater Noida, India Customer Care Executive Full time

    Responding to customer inquiries and resolving their concerns promptly and efficiently. - Providing accurate and detailed information about products, services, and company policies. - Handling and resolving customer complaints and escalating issues when necessary. - Assisting customers in placing orders, tracking shipments, and processing returns or...


  • Noida, Uttar Pradesh, India Easemydeal Full time

    **CUSTOMER SUPPORT EXECUTIVE** **Job Location : Secto-3, Noida** - (5 min walking from Noida Sector-16 metro station)_ As a Support Executive, you will be responsible for providing excellent customer service and support to our clients. You will act as the primary point of contact between the company and its customers, ensuring their concerns are addressed...


  • Noida, Uttar Pradesh, India Easemydeal Full time

    **CUSTOMER SUPPORT EXECUTIVE** **Job Location : Secto-3, Noida** As a Support Executive, you will be responsible for providing excellent customer service and support to our clients. You will act as the primary point of contact between the company and its customers, ensuring their concerns are addressed promptly and effectively. You will also play a crucial...


  • Noida, Uttar Pradesh, India Easemydeal Full time

    **CUSTOMER SUPPORT EXECUTIVE** **Job Location : Secto-3, Noida** - (5 min walking from Noida Sector-16 metro station)_ As a Support Executive, you will be responsible for providing excellent customer service and support to our clients. You will act as the primary point of contact between the company and its customers, ensuring their concerns are addressed...


  • Sector-128 Noida, Noida, Uttar Pradesh, India NEET SUPPORT Full time

    **About NEET Support** **Key Responsibilities** - **Issue Resolution**: Resolve customer queries, complaints, and concerns promptly and effectively. - **Follow-ups**: Maintain follow-ups with students and parents to ensure their issues are resolved and they are satisfied with the service. - **Database Management**: Update and maintain accurate records of...


  • Noida, Uttar Pradesh, India Gigabyte Technology Full time

    **Position**: Customer Support Executive (International BPO)**Experience Required**: - **6 months to 1 year** of **International BPO** experience (mandatory) **Key Requirement**: - **Excellent verbal and written communication skills** - crystal clear, confident, and globally understandable. **Your Role** As a **Customer Support Executive**, you’ll be...


  • Noida, Uttar Pradesh, India Sticwell Technologies Pvt Ltd Full time

    **Sticwell Technologies Private Limited** is looking for skilled people for the role of **Customer Support Executive**. : - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and...


  • Noida, Uttar Pradesh, India Accounting Genie LLP Full time

    **JOB DOCUMENT** **Job Title**: Customer Support Executive **Location**: Sector 58, Noida, Uttar Pradesh - 201301 **Department**: Customer Support **Experience**: Minimum 1 year **Job Summary** We are looking for a proactive and customer-focused individual with at least 1 year of experience in customer support. The role involves handling customer...


  • Noida, Uttar Pradesh, India Al- fahad Full time

    **Job Title**: Customer Support Executive **Location**: Noida **Salary**: Up to ₹25,000 per month **Experience**: Minimum 1 year in customer support **Qualification**: Bachelor's Degree **Skills**: Excellent Communication Skills (both verbal and written) **Key Responsibilities**: - Provide accurate product/service information and troubleshooting...


  • Noida, Uttar Pradesh, India Dresset Innovations LLP Full time

    Location: Noida Sector 3 **Salary**: Up to ₹20,000 per month Interview Mode: Face-to-Face **Job Purpose**: The Customer Support Executive will serve as the first point of contact for customers, addressing their inquiries, resolving issues, and ensuring a high level of customer satisfaction. This role requires excellent communication skills and a...