Customer Care Executive for Ecommerce

6 days ago

Chennai, India VIKI FURNITURE Full time

We are looking for talented customer support individuals to help with our expanding customer base..
- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Refer unresolved customer grievances or special requests to designated departments for further investigation - Minimum 1-2 years of experience in customer service
- 12th graduation is mandatory - Excellent written and verbal communication - Ability to work with a team and must be comfortable in a high volume environment
- Immediate joiners preferred
- Prior Sales experience

**Role**:Non Tech Support - Voice / Blended**

**Industry Type**:Furniture & Furnishing**

**Department**:Customer Success**,* **Service & Operations*

**Employment Type: Full Time, Permanent**

**Role Category: Voice / Blended**

Education

**UG: Any Graduate**

Key Skills
Sales, Investigation, Customer Support Executive, Customer service, Must know Hindi & English

**Salary**: ₹13,000.00 - ₹16,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Thiruvallur, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- E-commerce: 1 year (preferred)
- total work: 1 year (preferred)

**Speak with the employer**
+91 8072980052

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