CRM Executive

3 days ago


Taloja Navi Mumbai Maharashtra, India Shree Ramdev Metalex LLP Full time

We are looking for a proactive and customer-focused **CRM - EXECUTIVE** to join our team. You will be the primary point of contact for clients, ensuring smooth communication, timely service, and complete satisfaction from order placement to payment collection.

**Responsibilities**:

- Handle client leads after order placement and ensure smooth execution till payment.
- Maintain strong relationships through after-sales service and feedback collection.
- Act as a point of contact for client queries, complaints, and escalations.
- Provide clients with support and guidance on company products and services.
- Ensure timely resolution of queries and proactive follow-ups.
- Coordinate with internal teams to ensure client requirements are met.

**Key Skills**:

- Excellent verbal & written communication.
- Strong follow-up skills and polite disposition.
- Ability to understand client needs and respond effectively.
- Proficiency in **MS Excel**.
- Proactive, approachable, and available on calls.

**Salary & Benefits**:

- **Freshers / 1-2 years call centre background**: ₹15,000 - ₹20,000 per month.
- **We are also open to hiring experienced CRMs with 3-4 years of relevant industry experience. The salary package will be commensurate with experience.**:

- Growth prospects based on performance.

**Requirements**:

- Experience from a **local call centre** or client service background preferred.
- Polite, customer-friendly attitude with strong communication skills (Hindi/English).
- Should be located within 30-45 mins travel distance from the office.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Work Location: In person


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