Customer Service Operator

3 days ago

Surat, India Solnce Energy Private Limited Full time

_**Customer Service Operations**_

The CSO team is in charge of assisting a company's support team in being more productive, working more effectively, and providing better service to their customers and people on the front lines. Improving your individual skills and abilities is always worthwhile, but there are other ways to make a larger impact in a growing support team. One such way is to take on the role of CSO and assist the entire team in providing better service. The primary responsibility of the CSO staff is to create an environment in which the On-site team can do their best work without being distracted or delayed by issues with tooling, processes, or logistics. Focusing on customers and vendors, Along with the CSO team collaborates with internal staff, including a manager, technical heads, a sales executive, and senior company management.

**They provide strategic and tactical support in areas such as**:

- Defining customer service workflows.
- Writing and improving customer service processes.
- Collecting and analysing customer service performance and delivery data, taking action regarding responses, and reporting to the organisation.
- Measuring and improving overall customer experience levels.
- Update the define workflow according to the organisation culture Typical responsibilities may include
- Specifying and building tools to improve the speed and quality of support.
- Working closely and Coordinating with the vendors
- Keep track of the smart Purchase store

**Typical responsibilities may include**:

- Specifying and building tools to improve the speed and quality of support.
- Working closely and Coordinating with the vendors
- Keep track of the smart Purchase store
- Onboarding the vendor and conducting meeting with them
- Analyzing support workflows and making suggestions to improve efficiency and effectiveness.
- Working closely with product teams to understand and give input into product changes relating to the customer service department.
- Assisting with the design and rollout of new support channels and service offerings.
- Managing schedules of team members according to customer demand and any service level agreements.
- Identifying and acting to remove obstacles to delivering consistently high levels of service.
- Leading and supporting customer service teams through required changes.
- Working closely with senior management to help customer service deliver on their components of overall company goals and objectives.
- Demonstrated understanding of common customer service tools and processes.
- A track record of business process improvement.
- Communicate effectively with senior executives

**Salary**: From ₹15,000.00 per month

Schedule:

- Flexible shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Language**:

- English (preferred)
- Gujarati (preferred)

  • Hiring Customer Service for Us Process

    7 days ago

    Surat, India Vcl service private limited Full time

    Customer Service / Call agent will maintain complex spreadsheets and databases that support the operative reporting for Customer Service Operations. - Cold calling / Inboud and outbound calls to prospective customers. - Use scripts to provide information about product’s features, prices etc. and present their benefits. - Ask pertinent questions to...

  • Senior Customer Service Operations Manager

    5 days ago

    Surat, Gujarat, India beBeeCustomerSupport Full time ₹ 9,00,000 - ₹ 12,00,000

    We are seeking a proactive and experienced Team Lead to manage our blended process. The ideal candidate will oversee day-to-day operations, ensure high service levels, coach team members, and drive process improvements to enhance customer satisfaction.Key Responsibilities:Monitor daily volumes, response times, and customer satisfaction metrics (CSAT, FCR,...

  • Customer Service Executive

    1 day ago

    Surat, India G3+ Fashion Full time

    From 1 to 2 year(s) of experience - ₹ Not Disclosed by Recruiter - Surat**Job Description**: **Roles and Responsibilities**- Responding promptly to customer inquiries & Maintain good customer relationship by Acknowledging and resolving all walk in queries. - To present the wide range of products displayed in our company and interact with them. - To handle...

  • Customer Service

    1 week ago

    Surat, India Ethnic Luxe Fashions LLP Full time

    Roles and Responsibilities Serving customers by providing knowledge of the products and services. Provide accurate, valid, and complete information to the customer by using the right methods/tools. (FRESHERS WITH GOOD ENGLISH COMMUNICATION SKILLS WILL ALSO BE CONSIDERED, AND TRAINING WILL BE PROVIDED FOR THE POSITION). A Customer Service Executive...

  • Director of Service Operations

    5 days ago

    Surat, Gujarat, India beBeeTelecom Full time US$ 1,80,000 - US$ 2,40,000

    Job Title: Associate Director, Service DeliveryAbout the Role:We are seeking a seasoned and strategic leader to oversee the end-to-end operations of our premium US Telecom customer program. As the primary point of contact for internal and external stakeholders, you will ensure alignment with contractual obligations and service excellence.Main...

  • Customer Service Manager-support Services-customer Service

    3 days ago

    Surat, Gujarat, India Kotak Mahindra Bank Full time

    Job Category KMBL Degree Level Bachelor s Degree Customer Service Manager - Support Services-Customer Service Job Role End to End Resolution of Requests Complaints escalations received from the customers regulators and senior Management with quality communication within the defined Turn around time Preparing weekly Fortnight and Monthly MIS ...

  • Customer Service Position

    5 days ago

    Surat, Gujarat, India beBeeCustomer Full time ₹ 57,92,000 - ₹ 81,92,000

    Customer Service RepresentativeSilvish is a rapidly expanding jewelry brand that is revolutionizing how modern India wears and gifts jewelry. With Italian-inspired designs, certified 92.5 sterling silver, and premium craftsmanship, we've built a loyal customer base that values both quality and experience.We are seeking a Customer Service Representative to be...

  • Customer Service Specialist

    6 days ago

    Surat, Gujarat, India beBeeResponsibility Full time ₹ 7,20,000 - ₹ 10,12,000

    Job Overview:We are seeking a skilled Customer Service Specialist to join our team. In this role, you will be the primary point of contact for our customers, ensuring a positive experience from their first interaction to resolution.Your attention to detail and excellent communication skills will help manage and resolve issues related to customer orders,...

  • Operations Director

    6 days ago

    Surat, Gujarat, India beBeeCompliance Full time ₹ 20,00,000 - ₹ 25,00,000

    Senior Operations ManagerA seasoned Senior Operations Manager is sought to spearhead our global banking and financial clients' operations, ensuring operational excellence and compliance.Key Responsibilities:Lead end-to-end Service Delivery Management for global banking and financial clients, driving high-quality service levels, customer satisfaction, and...

  • Customer Service Agent Position

    21 hours ago

    Surat, Gujarat, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 8,00,000

    Job OpportunityWe are seeking a highly skilled customer service agent to handle daily inquiries and resolve issues efficiently.Main Responsibilities:Communicate with drivers and fleets to manage and resolve issues promptly.Enforce high-quality service standards consistently.Confirm ride completion and apply changes in the system as necessary.Maintain...