Customer Service Operator

1 week ago

Surat, India Solnce Energy Private Limited Full time

_**Customer Service Operations**_

The CSO team is in charge of assisting a company's support team in being more productive, working more effectively, and providing better service to their customers and people on the front lines. Improving your individual skills and abilities is always worthwhile, but there are other ways to make a larger impact in a growing support team. One such way is to take on the role of CSO and assist the entire team in providing better service. The primary responsibility of the CSO staff is to create an environment in which the On-site team can do their best work without being distracted or delayed by issues with tooling, processes, or logistics. Focusing on customers and vendors, Along with the CSO team collaborates with internal staff, including a manager, technical heads, a sales executive, and senior company management.

**They provide strategic and tactical support in areas such as**:

- Defining customer service workflows.
- Writing and improving customer service processes.
- Collecting and analysing customer service performance and delivery data, taking action regarding responses, and reporting to the organisation.
- Measuring and improving overall customer experience levels.
- Update the define workflow according to the organisation culture Typical responsibilities may include
- Specifying and building tools to improve the speed and quality of support.
- Working closely and Coordinating with the vendors
- Keep track of the smart Purchase store

**Typical responsibilities may include**:

- Specifying and building tools to improve the speed and quality of support.
- Working closely and Coordinating with the vendors
- Keep track of the smart Purchase store
- Onboarding the vendor and conducting meeting with them
- Analyzing support workflows and making suggestions to improve efficiency and effectiveness.
- Working closely with product teams to understand and give input into product changes relating to the customer service department.
- Assisting with the design and rollout of new support channels and service offerings.
- Managing schedules of team members according to customer demand and any service level agreements.
- Identifying and acting to remove obstacles to delivering consistently high levels of service.
- Leading and supporting customer service teams through required changes.
- Working closely with senior management to help customer service deliver on their components of overall company goals and objectives.
- Demonstrated understanding of common customer service tools and processes.
- A track record of business process improvement.
- Communicate effectively with senior executives

**Salary**: From ₹15,000.00 per month

Schedule:

- Flexible shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Language**:

- English (preferred)
- Gujarati (preferred)

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