Customer Service Representative

3 days ago

Surat, India Astha Technology Solutions Pvt Ltd Full time

We are looking for an experienced and reliable **Female **Customer Service Representative (CSR) who is enthusiastic and passionate about connecting with and handling customers - an individual who loves communicating with customers and solving their concerns. We are looking for someone who takes pride in delivering optimum customer satisfaction at all times. You may receive inbound call requests or make outbound calls, fulfill orders, solve problems, transmit messages, and share important details with the concerned department.
- **Designation: Customer Service Representative**_
- **Work Mode: Full Time**_
- **Duties/Responsibilities**:_
- Handle customers inquiries promptly and accurately.
- Serve customers by providing product and service information and resolving product and service problems.
- Maintain customer records by updating account information.
- Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Prepare feedback reports about product or service by collecting and analyzing customer information.
- Contribute to team effort and product / service growth by accomplishing related results acquired because of feedback.
- Compile proper information to record/resolve the customer’s query, complaint or provide auxiliary service.
- Address problems and requests by transmitting information to the appropriate entity on the middle level management.
- Write service orders, ensuring all paperwork is legibly and accurately completed, with all customer requests or points of concern documented.
- Anticipate escalation and take over calls when needed.
- Client management and coordination for day-to-day operations.
- Call monitoring and providing actionable insights to improve performance.
- Perform other related duties as assigned.

**What we require (Desired Skills and abilities) Skills**:

- Comfortable to work in nightshifts (US time zone)
- Strong verbal and written communicator.
- Good negotiation and problem-solving skills.
- Should have good communication skills.
- Managing Sales.

**Job Types**: Full-time, Permanent

**Salary**: ₹20,000.00 - ₹50,000.00 per month

**Benefits**:

- Flexible schedule
- Paid sick time

Schedule:

- Monday to Friday
- Night shift
- US shift
- Weekend availability

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Surat, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 8153827842

  • Customer Service Representative

    1 week ago

    Surat, India Shott Amusement Pvt Ltd Full time

    **Customer Service Representative** Designation - Customer Service Representative Working Location - Surat Education Required - S.S.C or H.S.C. College Student or Fresher can apply Age Criteria - 18 to 26 Years Job Timings - For Male - 1 PM TO 10 PM & 2PM TO 11PM & 3 PM TO 12 AM & 4 PM to 1 AM (Rotational Shift) For Female - 10:30 AM TO 07:30 PM & 12...

  • Customer Service Representative

    4 days ago

    Surat, Gujarat, India ADEO DISTINCTIONS & DIMENSIONS PVT LTD Full time ₹ 2,40,000 per year

    WE ARE HIRING ONLY SURAT BASED AND ONLY FEMALE CANDIDATES.*Job Description:*We are seeking a dedicated and enthusiastic individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our customers, representing our brand and ensuring that every interaction is positive and...

  • Customer Service Representative

    4 days ago

    Surat, Gujarat, India Teamworld Logistics Pvt Ltd Full time ₹ 3,50,000 - ₹ 6,50,000 per year

    Company DescriptionTeamworld, a part of the Teamglobal group, is an integrated logistics service provider specializing in Neutral NVOCC services. We handle full container load (FCL) shipments globally with a streamlined approach to deliver seamless connectivity across the world. Our dedicated professionals are committed to redefining the logistics...

  • Customer Service Representative

    1 week ago

    Surat, Gujarat, India Shott Amusement Limited Full time

    **Customer Service Representative** Designation - Customer Service Representative Working Location - Dumas Road, Surat Education Required - S.S.C or H.S.C. College Student or Fresher can apply Age Criteria - 18 to 26 Years Job Timings - For Male - 1 PM TO 10 PM & 2PM TO 11PM & 3 PM TO 12 AM (Rotational Shift) For Female - 10:30 AM TO 07:30 PM & 12 PM...

  • Customer Service Representative

    2 weeks ago

    Vesu, Surat, India Black Bunny Full time ₹ 20,000 - ₹ 40,000 per year

    Customer Service Representative (CSR) Job Timing : 4 pm to 1 am Responsibilities:Welcome and assist guests with information about games and services. Handle ticketing, billing, and POS transactions accurately. Guide customers on safety rules and activity usage. Resolve guest queries and escalate issues when required. Promote offers,...

  • Customer Service Representative

    5 days ago

    Surat, India SHOTT AMUSEMENT LLP Full time

    _**Job Vacancy Details**_ - **SHOTT AMUSEMENT Private Limited**_ * - **Designation - Customer Service Representative** **Working Location - Surat - Gujarat** **No. of Vacancy - 2** **Mini. Education Required - S.S.C or H.S.C.** **College Student or Fresher can apply** **Age Criteria - 18 to 26 Years** **Offered CTC - 10,000 to 14,000 per Month**_ **Job...

  • Customer Service Representative

    6 days ago

    Vesu, Surat, Gujarat, India Game Zone Full time

    **Job Title**: Customer Service Representative - Game Zone **Location**: Vesu, near Prime Shoppers **Department**: Operations / Customer Service **Reports To**: Floor Supervisor / Duty Manager **Job Summary**: We are looking for an enthusiastic and customer-focused **Customer Service Representative (CSR)** to join our Game Zone team. The CSR will be the...

  • Customer Service Representative

    2 weeks ago

    Surat, Gujarat, India Fashion 1972 Pvt. Ltd. Full time

    We’re looking for a dedicated Customer Care Representative to be the voice and heart of Cocoon Care. This role is much more than just responding to messages - it’s about representing the company, ensuring every customer interaction reflects the brand’s values, and delivering a seamless, delightful experience. You’ll be the bridge between our...

  • Customer Service Representative

    2 weeks ago

    Katargam, Surat, Gujarat, India Bullionknot Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    WE ARE HIRING ONLY SURAT BASED AND ONLY FEMALE CANDIDATESJob Description:We are seeking a dedicated and enthusiastic individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our customers, representing our brand and ensuring that every interaction is positive and...

  • Customer Service Representative

    2 weeks ago

    Surat, Gujarat, India Acce Global Software Pvt. Ltd Full time

    **CUSTOMER SERVICE REPRESENTATIVE** **Objectives of this role** - Identify and address customer needs, with a goal of total satisfaction. - Provide expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers. - Meet customer-service department sales targets, generating leads when...