Desktop Support

4 days ago

Hyderabad Telangana, India Robotico Digital LLP Full time

**Roles & Responsibilities**:

- User onboarding/offboarding: account creation, Outlook setup, VPN access, device preparation.
- Install and configure Windows, Mac, Linux OS; user data backup/restore.
- Dispatch and track laptops via transport partners/courier; recollect and inspect returned devices.
- Coordinate repairs, replacements, and procurement with vendors.
- Manage Microsoft 365 (Exchange Admin Center) for user/mailbox lifecycle.
- Administer Active Directory and Group Policy.
- Configure and maintain VPN connections for secure access.
- Provide remote/onsite desktop support and troubleshoot IT hardware/software issues.
- Manage IT asset inventory and software subscriptions.
- Record, prioritize, and resolve IT support tickets; maintain clear user communication.
- Generate IT asset, ticketing, and vendor reports for management review.
- Support ISO/ITSM processes and compliance documentation.
- Coordinate with vendors/partners for procurement, repairs, and logistics.

**Skills**:

- 3-5 years of IT support / system admin experience.
- OS installation and troubleshooting (Windows, Mac, Linux).
- Microsoft 365, Exchange Admin Center, Outlook configuration.
- VPN setup, Active Directory, Group Policy management.
- Endpoint security management (preferred: CrowdStrike).
- Hardware diagnostics, repair, vendor coordination.
- Asset lifecycle tracking, inventory management.
- Cloud environment knowledge (AWS, Azure, GCP).
- Strong communication, documentation, and reporting skills.

**Experience**:

- Desktop support: 3 years (required)
- Active Directory: 3 years (required)
- Endpoint Security Management: 2 years (required)

Work Location: In person

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