Desktop Support L2

3 days ago


Hyderabad Telangana, India Acute Informatics Pvt. Ltd Full time

Creating OS images to reduce the OS deployment time
- Mentoring L1 teams unresolved issues.
- Leading the L1 teams in absence of Team Leader
- Ability to quickly analyze & diagnose technical problems
- Independently generates solutions based on analytical, technical skills and train other team members
- Problem determination and resolution within SLA's
- Should be able to Perform Root Cause Analysis for the incidents Handle technical escalations
- Patch management for desktops - ensure critical patches are updated on schedule
- Ability to acquire; new skills & keep them updated

Pay: ₹20,000.00 - ₹23,000.00 per month

Work Location: In person


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