Desktop Administrator
1 day ago
Overview:
About Solugenix
Solugenix is an information technology services firm that has a rich history of providing comprehensive technology services and solutions for more than five decades.
As a pioneer in IT services, we’ve partnered with some of the biggest global corporations across many industries. Our history was built on a foundation of partnerships with global brands like McDonald’s, Microsoft, CITI Group, Johnson & Johnson, Herbalife, Sony Pictures Entertainment, and many others. Whether it’s providing dedicated support centers, staffing quality teams, or delivering business service solutions, clients can always count on Solugenix.
**Job Description**:
- Work on L1 tickets on the ticketing System.
- Set up desktop computers and peripherals and test network connections.
- Vendor Management: Help in procurement, get quotes from vendors, follow up on delivery.
- Asset tracking and maintaining asset register.
- Test computers to ensure the proper functioning of computer systems.
- Train end users on the usage of computer hardware and software.
- Experience with:
Desktop & Laptop Hardware.
Windows 10, Mac OS.
Application Software like MS Office, Internet Explorers, Adobe etc.
Configuring LAN/Wifi Network.
- Work on tickets on ticketing System.
- Handle daily technical support activities on desktop support, data network and server management.
- Vendor Management: Help in procurement, get quotes from vendors, follow-up on delivery. (Must have)
- Asset tracking and maintaining asset register. (Must have)
- Knowledge of Backup, Patch Management, Antivirus Management. (Good to have)
- Active directory, DNS, DHCP, GPO, O365, Teams.
- Network hands-on (Good to have)
Educational & Experience:
- A bachelor's degree in information technology, networking, or any other related field.
- 2 -5 years of working experience as a Desktop Engineer.
- ITIL v3 certification/experience preferred.
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