Desktop Administrator Ii

5 days ago

Hyderabad, India Ryan, LLC Full time

Job Profile Summary

The Desktop Administrator II (“Desktop Administrator”) maintains and manages distributed desktop and laptop systems and software, including, but not limited to, installation, configuration, preventive maintenance, operation, and problem-resolution activities.

Duties and responsibilities, as they align with Ryan’s Key Results

People:

- Create a positive team experience
- Assists in the installation, maintenance, and general support of systems
- Assists users with questions or problems
- Assists with system backups and recovery, and installation of new software
- Trains employees; identifies, analyzes, and repairs product failures; and orders and replaces parts as needed.

Client:

- Proactive work status update US / India liaison
- Determines and recommends which products or services best fit the customers' needs
- Administers Microsoft® Exchange mailboxes and users in active directory
- Administers Active Directory and DNS, including troubleshooting as needed
- Administers print subsystems, electronic software, and patch distribution
- Administers PC auditing function.

Value:

- Installs troubleshoots and maintains products and equipment
- Conducts testing and assists in general lab work
- Diagnoses and repairs desktop and laptop hard drives, monitors, and printers at end-user workstations
- Assists system administrators with complex technical tasks, including debugging and supporting hardware modules and systems
- Coordinates moves and reconnects computer equipment
- Maintains hardware inventory, spare-parts log, and work log
- Completes installation and swap-out of server hardware, including server, disks, and communication gear
- Documents and maintains system configurations for disaster recovery
- Maintains desktop computers, laptop computers, and computer printers with current BIOS/firmware
- Maintains desktop operating systems with current security patches
- Ensures desktop software license compliance
- Maintains current versions of Firm software on end-user systems
- Contributes to efficiency improvements through process automation
- Assists with other projects as needed.

Education and Experience:
Graduation or Post-Graduation in Computer Science or IT. Two to four years of related desktop administration experience.

Computer Skills:
To perform this job successfully, an individual must have basic knowledge of Microsoft® Word and Access and intermediate knowledge of Microsoft® Excel, Outlook, Internet navigation and research, systems administration tools, and scripting and automation tools.

Certificates and Licenses:
User Operating Systems, Microsoft® Exchange, and Active Directory certifications preferred.

Supervisory Responsibilities:
This position has no supervisory responsibilities.
- Equal Opportunity Employer: disability/veteran_

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