Desktop Support Technician Ii

2 days ago

Hyderabad, India RealPage Full time

WHO WE ARE:
RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you

We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.

Come join a team where your work makes an impact every day

ABOUT THE TEAM:
The End User Support Technician usually works with most desktop related aspects like laptops, PCs, printers, scanners, and related peripherals to support the organization

WHAT YOUâLL DO:
As a
**Desktop Engineer II**, you willThis position will report to the Sr.
**MANAGER, IT**.
- Handle daily technical support activities on desktop support and basic data network problems.
- Setup desktop computers and peripherals and test network connections.
- Test computers to ensure proper functioning of computer systems
- Test all conference rooms to ensure VC equipment and IT equipment is in running condition
- Train end users on usage of computer hardware and software.
- Develop and manage effective professional working relationships with co-workers and clients.
- Adhere to policies as per corporate manuals and directives.
- Maintain computer peripheral devices like printers and resolve associated problems

PRIMARY RESPONSIBILITIES:
**Daily Tasks**:

- Regular Desktop problems
- New hire system configurations
- New hire account creations
- Meeting room connectivity
- Asset management
- Asset tracking
- Taking care of Daily tickets
- Server Installations ( user request)
- Test systems for development ( user request)
- Mobile configurations (MS Teams/Outlook)

REQUIRED KNOWLEDGE/SKILLS/ABILITIES:

- Bachelor’s degree in computer science or information technology.
- Proven work experience as a desktop support engineer or support technician.
- Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
- Ability to solve complex hardware and software issues.
- Ability to travel and work after hours when necessary.
- Excellent interpersonal skills.
- Good written and verbal communication skills.

PREFERRED KNOWLEDGE/SKILLS/ABILITIES:

- Preference given for ITIL v3/v4 Certified, Comptia [A+/Server+/ Linux+] certified
- Willing to work 24X7 support Environment
- Scripting Knowledge would be a Plus
- InTunes / SCCM knowledge would be a Plus

WHAT WE OFFER:
At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.

RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.

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