Desktop & O365 Admin

4 days ago

Gachibowli Hyderabad Telangana, India Qylis Cloud Data & Cyber Security Services Pvt.Ltd Full time

**Job Summary**:
**Key Responsibilities**:

- **Desktop Administration**:

- Install, configure, and maintain desktop systems (Windows and macOS).
- Provide troubleshooting and technical support for hardware, software, and networking issues.
- Manage desktop security, including antivirus updates and patch management.
- Perform system backups and assist in disaster recovery processes.
- Set up and configure new desktops, laptops, and peripheral devices for employees.
- **O365 Administration**:

- Manage Office 365 user accounts, licenses, and permissions.
- Administer Exchange Online, Teams, SharePoint, and OneDrive services.
- Implement security measures, including multi-factor authentication (MFA) and password policies.
- Monitor Office 365 services for security threats and potential issues.
- **Support & Maintenance**:

- Provide user support for both desktop and Office 365-related issues.
- Assist in desktop rollouts, upgrades, and migrations.
- Maintain system documentation and create guides for end-users on troubleshooting common issues.
- Work closely with other IT team members to ensure smooth operations and efficient use of resources.

**Required Skills**:

- **Desktop Support**:

- Strong knowledge of desktop hardware, operating systems (Windows and macOS), and troubleshooting techniques.
- Experience with Active Directory (AD) for user management and desktop configuration.
- **Office 365 Administration**:

- Experience with Office 365 suite including Outlook, Exchange Online, SharePoint, OneDrive, and Teams.
- Proficiency in managing Office 365 licenses, users, and groups.
- Familiarity with Office 365 security tools such as MFA, security groups, and compliance management.
- **Problem-Solving**:

- Strong analytical and problem-solving skills to diagnose and resolve desktop and O365 issues.
- **Communication Skills**:

- Excellent verbal and written communication skills to provide clear support to non-technical users.
- **Time Management**:

- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.

**Qualifications**:

- Bachelor’s degree in IT, Computer Science, or a related field (preferred).
- 2-3 years of experience in desktop support and Office 365 administration.
- Relevant certifications such as Microsoft 365 Certified: Modern Desktop Administrator Associate or similar (a plus).
- Familiarity with basic networking and troubleshooting.

**Benefits**:

- Competitive salary and performance-based incentives.
- Health and wellness benefits.
- Opportunities for professional growth and certification.

Pay: ₹10,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Shift:

- Day shift

Work Days:

- Monday to Friday
- Weekend availability

Work Location: In person

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