Collection Executive

5 days ago


Noida Sector Noida Uttar Pradesh, India IG TECHSERV PRIVATE LIMITED Full time

**Job Title**: Collection Telecaller

**Department**: Collections
**Location**: Noida

**Job Type**: Full-time
**Experience**: 0-3 years (Freshers can apply)
**Industry**: Banking / NBFC / Telecom / Utility / E-commerce (as applicable)

**Job Summary**:
**Key Responsibilities**:

- Make outbound calls to customers regarding overdue payments.
- Follow up on outstanding accounts and ensure timely collections.
- Maintain accurate records of customer interactions, payment status, and commitments.
- Negotiate repayment plans if needed and resolve billing issues.
- Meet daily and monthly targets for collections.
- Escalate unresolved accounts to the supervisor/team lead as per SOP.
- Maintain confidentiality of customer information.

**Requirements**:

- Minimum qualification: 12th pass / Graduate preferred.
- Good communication and negotiation skills.
- Basic computer knowledge and data entry skills.
- Prior experience in collections, customer service, or telecalling is an advantage.
- Ability to work under pressure and meet deadlines.

**Key Skills**:

- Communication (Hindi, English, and/or regional languages)
- Persuasion and negotiation
- Patience and professionalism
- Time management
- MS Excel / CRM tools (basic)

**Job Type**: फ़ुल-टाइम

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person


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