Collection Executive
1 day ago
**Job Title**: Collection Telecaller
**Department**: Collections
**Location**: Noida
**Job Type**: Full-time
**Experience**: 0-3 years (Freshers can apply)
**Industry**: Banking / NBFC / Telecom / Utility / E-commerce (as applicable)
**Job Summary**:
**Key Responsibilities**:
- Make outbound calls to customers regarding overdue payments.
- Follow up on outstanding accounts and ensure timely collections.
- Maintain accurate records of customer interactions, payment status, and commitments.
- Negotiate repayment plans if needed and resolve billing issues.
- Meet daily and monthly targets for collections.
- Escalate unresolved accounts to the supervisor/team lead as per SOP.
- Maintain confidentiality of customer information.
**Requirements**:
- Minimum qualification: 12th pass / Graduate preferred.
- Good communication and negotiation skills.
- Basic computer knowledge and data entry skills.
- Prior experience in collections, customer service, or telecalling is an advantage.
- Ability to work under pressure and meet deadlines.
**Key Skills**:
- Communication (Hindi, English, and/or regional languages)
- Persuasion and negotiation
- Patience and professionalism
- Time management
- MS Excel / CRM tools (basic)
**Job Type**: फ़ुल-टाइम
Pay: ₹10,000.00 - ₹20,000.00 per month
Work Location: In person
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