Customer Support Executive

2 weeks ago

Mumbai, India Water International Full time

Answer customer care calls and resolves buyer queries
- Create tickets on support software and close them timely.
- Calling up customers whose orders have been delayed in transit and keeping them informed.
- Extensively following up with courier companies and getting shipments delivered.
- Reconciling payments from Courier companies and issuing refunds if applicable.
- Following up with customers and asking them to complete their purchase.
- Calling up customers and asking them for their feedback and giving them feedback links.
- Calling up customers who have placed COD orders and confirming their order.
- Responding to negative customer comments online and managing reputation.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹25,000.00 - ₹27,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Leave encashment

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Commission pay
- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

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