Executive - Customer Support

18 hours ago

Mumbai, India Ketto Full time

Job Title: Executive - Customer Support

Summary:
Roles and Responsibilities:

- Respond to customer inquiries and provide timely and accurate resolutions to their issues or concerns.
- Handle customer complaints and ensure they are resolved in a professional and satisfactory manner.
- Collaborate with cross-functional teams to address customer needs and improve overall customer satisfaction.
- Maintain a high level of product knowledge to effectively assist customers with their queries.
- Identify opportunities to upsell or cross-sell products and services to existing customers.
- Assist in the development and implementation of customer support strategies and initiatives.
- Monitor customer feedback and identify trends or areas for improvement.
- Prepare and present reports on customer support metrics and performance.
- Stay updated on industry trends and best practices in customer support.

Qualifications:

- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 1 year of experience in a customer support or similar role.
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Ability to work well under pressure and meet tight deadlines.
- Proficient in using customer support software and CRM systems.
- Exceptional interpersonal skills and ability to build rapport with customers.
- Strong attention to detail and organizational skills.
- Ability to work independently as well as in a team environment.

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